About The Team
The Regional Manager reports to RC Operations Lead, oversee and assist RC Operations Lead in managing daily
end-to-end sorting center operations in the region. Regional Manager is responsible for driving operational excellence within a high-volume, semi-automated Regional Sorting Center (RC). This role oversees the RC Team Leads andfrontline/BPO staff, ensuring that all sorting activities, throughput targets, and safety standards are met during assigned shifts. Regional Manager will manage the end-to-end flow of parcels in a fast-paced environment where precision and speed are critical.
Job Description
- Operational Oversight: Manage overall RC operations in the region, ensuring Team Leads and BPO staff meet performance targets.
- Shift Performance Management: Monitor sorting flow and semi-automated systems to resolve bottlenecks and ensure 100% completion of daily volume.
- People Leadership: Supervise and mentor RC Area Manager & Team Leads; oversee the performance, attendance, and training of frontline agents and BPO personnel.
- Process Optimization: Implement and refine SOPs for a semi-automated environment to maximize efficiency and reduce stuck parcels.
- Reporting & Analytics: Analyze shift data (e.g., COT2 snapshots, productivity gaps) and report performance metrics directly to senior management.
- Resource Planning: Align labor requirements with volume projections, ensuring adequate staffing levels to manage peak demand and extra truck influxes.
- Cross-Functional Collaboration: Coordinate with others miles (First Mile, Sorting Center, Linehaul, Last mile), Workforce Management, Health & Safety (HSE), and Facility Management (FCM), Asset Management, to ensure smooth inbound/outbound transitions and workplace safety.
Requirements
- Manage effectively the day to day operation of the RC sorting center and team through the region's operational team leaders.
- Maintain overview RC KPI including Inbound / Process / Outbound to be on-time on a daily basis.
- Monitor daily productivity by reviewing planned capacity and volume on a daily basis.
- Education: Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, or a related field.
- Experience: Minimum of 8-10 years in logistics/warehouse operations, with at least 5 years in a leadership role within a Sorting Center, Warehouse fulfillment, or high-volume distribution hub.
- Technical Skills: Experience with semi-automated sorting systems. Proficiency in data analysis and Microsoft Excel/ Google Sheet.
- Leadership: Proven ability to manage large teams of frontline workers and BPO staff in a high-pressure, fast-paced environment.
- Problem Solving: Strong decision-making skills under tight deadlines (e.g., managing late truck arrivals or equipment downtime).
- Compliance Knowledge: Familiarity with Health, Safety, and Environment (HSE) standards and labor regulations.
- Flexibility: Ability to work shift rotations, including night shifts and weekends, to support 24/7 operations.
