About Our Client
Our client is a leading automotive company committed to delivering exceptional aftersales service and ensuring high customer satisfaction. They are looking for a dynamic and experienced Regional Aftersales Manager to drive service excellence across their network.
Job Description
As the Regional Aftersales Manager, you will be responsible for planning, implementing, and supervising aftersales service strategies to ensure top-level service quality and customer satisfaction. Your key responsibilities will include:
- Develop and implement aftersales strategies and plans to meet business and customer objectives.
- Manage customer satisfaction programs and improvement initiatives to enhance service quality.
- Support and enhance the technical skills of agents and distributors to improve maintenance performance.
- Analyze service performance data, market trends, and customer feedback to identify areas for improvement.
- Oversee customer complaints and ensure timely and effective resolution.
- Lead, mentor, and manage the service team to achieve departmental KPIs and operational goals.
Requirements
- Bachelor's degree in Engineering, Business, Marketing, or related field.
- 7+ years of experience in after-sales operations; multi-role experience preferred.
- Proficient in Microsoft Office.
- Fluent in Thai & English.
- Willing and able to travel as required across the region.
