Regional Aftersales Operation Manager (Thailand Market)

Role Summary

This role oversees end-to-end regional aftersales operation management, dealer network governance, warranty policy execution and CSI performance improvement for the Thailand dealer network. It focuses on standardizing EV aftermarket operation systems, optimizing regional service workflows, supervising dealer service compliance, and aligning local aftersales operations with brand standards and Thai automotive regulatory requirements. The position drives overall aftersales quality, customer satisfaction and sustainable operational growth across the Thailand market.

Key Responsibilities

1. Oversee regional EV aftersales operation management, including on-site & remote technical support guidance, workshop quality audit, warranty spot check, and systematic dealer service training deployment.

2. Manage full-process dealer onboarding and daily operation supervision, ensure all dealerships fully comply with Thailand automotive regulations, brand service standards and mandatory training & assessment requirements.

3. Conduct regular regional workshop quality inspections and CSI performance reviews, formulate optimization plans, and unify standardized service operation processes across all dealer networks.

4. Coordinate the release of technical bulletins, national service campaigns and vehicle recall implementation; collaborate with HQ to investigate, track and close regional field quality issues and technical risks.

5. Take charge of escalated customer complaints and critical aftersales cases, implement closed-loop improvement measures, and continuously upgrade overall regional customer service experience.

6. Maintain stable and effective dealer network relationships, promote continuous aftersales process optimization, and comprehensively control regional aftersales service quality, warranty performance and operational indicators.

Key Requirements

1. Solid professional knowledge of EV aftersales, including battery system, vehicle electronic structure and advanced vehicle diagnostic logic.

2. Rich OEM aftersales working experience, proficient in regional dealer management, warranty system operation and workshop standard compliance management.

3. Outstanding capability in CSI improvement, aftersales process optimization, field problem analysis and closed-loop resolution.

4. Excellent cross-department coordination, stakeholder communication and dealer relationship management skills.

5. Fluent in Thai or English for daily business and local dealer communication; Mandarin speaking ability is a strong plus. Familiar with Thailand local automotive aftersales policies and regulatory rules is preferred.

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