Who We Are:
MIMS is Asia-Pacific's leading multi-channel provider of trusted, quality medical information, medical education, and knowledge services connecting healthcare communities. Our work empowers healthcare professionals to improve patient outcomes by facilitating knowledge exchange and better decision-making. Today, MIMS has a strong regional presence in 17 countries and regions across Asia-Pacific with approximately two million healthcare professionals subscribed to its drug & resource portal, digital and print publications. We provide solutions to leading pharmaceutical companies and established healthcare institutions across the world.
Who We are Looking for:
We're hiring a hands-on Regional Commercial Excellence Manager to run the commercial engine for MIMS MedComms across all markets: own the sales performance system (CRM, KPIs, dashboards), hold and enforce the sales operating standard run a regional commercial engine and set the standard for how MIMS MedComms sells across markets. Excitingly, this role will also lead the building of MIMS proprietary AI enabled commercial tooling to help our commercial teams win more, faster.
What Impact You Will Make:
- Sales performance system and KPIs: define the KPI set across markets, own the tracker suite and dashboards, run the monthly and quarterly performance packs and attainment reporting.
- CRM ownership: own end to end, covering stages, fields, permissions and integrations. Enforce data hygiene and manage the change queue.
- Commercial tooling: lead the AI-enabled build, covering requirements, backlog, UAT, release, market rollout and adoption.
- Operating standard and process: maintain the end-to-end sales SOPs, templates, approvals matrix and internal SLAs. Close adherence gaps.
- Pricing and costing operations: prepare and evaluate deal costing against guardrails, then recommend to the regional leadership for approval.
- RFP commercial operations: oversee qualification through to compliant on-time submission. Review commercial inputs and log outcomes.
- Knowledge hub, onboarding and capability: own the SharePoint hub, the commercial onboarding toolkit, training, and enablement on process and tooling.
What Skills and Experience You will Bring:
- 6-10 years in sales effectiveness, sales operations or commercial operations, including at least 2 years managing people.
- Multi-country or multi-business-unit remit. Has held standard across teams or markets that did not report to them.
- Hands-on CRM ownership (PipeDrive, Salesforce or HubSpot) and KPI and tracker frameworks built from scratch.
- Has specified, tested and released internal tools with technical or AI teams.
- Strong data skills: advanced Excel plus one BI tool (Power BI, Tableau or Looker). SQL an advantage.
- B2B services, agency or pharmaceutical commercial operations background. Degree in Business, Marketing or Analytics.
- Based in Malaysia with existing right to work.
- Strong command of English; Bahasa Malaysia and Chinese (or another regional language) are a plus.
Traits we value
- Methodical. Works from a defined standard and applies it consistently.
- Holds the line. Comfortable declining an exception and explaining why.
- Systems thinker. Fixes the process that produced the problem.
- Decides. Takes the operational call within remit rather than routing it upward.
- Detail orientated – numerate and sceptical. Reconciles before publishing, and questions a number that looks wrong.
Why this role is exciting
- Regional build role. You'll be the go-getter who shapes how Commercial Excellence and MIMS MedComms commercial engine run in the region.
- High visibility and growth: direct impact on sales effectiveness and brand presence, with a clear path to broader regional leadership.
