Main purpose of job:
The Regional Contract Manager (RCM) is a critical role responsible for ensuring Facilities Management (FM) services and project delivery across the region are safe, compliant, and deliver value for money. Assets include British Embassy/ High Commission offices, Head of Mission Residences & staff residential properties (SRPs). The role combines contract governance, financial oversight, compliance assurance, and stakeholder engagement, driving high-performing, risk-managed operations across a complex international estate.
The RCM will lead and manage delivery of outsourced FM services across a portfolio of regional Posts in Asia Pacific. Countries covered by the existing contract with embedded FM teams include: Japan, China, Hong Kong, South Korea, Vietnam, Thailand, Philippines, Malaysia, Indonesia, Singapore, Taiwan, Australia and New Zealand. This role will cover a quarter of these Posts.
Roles and responsibilities / what will the jobholder be expected to achieve
Contract Performance & Operational Delivery (20%)
- Manage and monitor service delivery of regional FM contracts through structured governance, audit frameworks and KPIs. Identify risks, underperformance, and trends, and implement corrective actions.
- Ensure reactive maintenance is controlled, prioritised, and resolved within agreed timelines and budgets.
- Support on upcoming contract re-procurement.
Planned Maintenance & Compliance Assurance (20%)
- Ensure delivery of statutory and planned preventative maintenance programmes across all assets.
- Achieve high completion rates of planned maintenance activities and eliminate high-risk compliance gaps.
- Maintain oversight of certification and compliance for critical systems (e.g. gas, electrical, water, lifts).
Asset Management & Forward Planning (20%)
- Ensure maintenance, upgrade and refurbishment projects are correctly prioritised and delivered, with evidence-based investment planning.
- Monitor and oversee the Forward Maintenance Register (FMR) and projects list by actively participating in programme governance, and proactively identifying and escalating risks and opportunities.
- Challenge scope, specifications, and costs to ensure value for money across all works and projects.
- Support delivery of the Global Maintenance Programme, support implementation of regional and global FM strategies, and reduction of backlog maintenance.
Financial Management & Value for Money (15%)
- Manage regional FM budgets (reactive, projects, pass through) within agreed tolerances (±1%).
- Review financial performance regularly, identifying risks, opportunities, and variances.
- Ensure expenditure is prioritised based on risk, compliance, and asset criticality.
Risk Management & Governance (10%)
- Identify, manage, and escalate operational, safety, and compliance risks through formal governance routes. Ensure tasks are executed in accordance with approved Safe Systems of Work (SSoW) and Permit to Work (PTW) procedures, providing assurance of safe and compliant delivery.
- Ensure all FCDO Property standards and guidelines are followed, escalate and develop remediation plan with FM provider where risks identified.
- Ensure audit programmes are delivered, findings documented, and lessons learned implemented.
Stakeholder & Supplier Management (15%)
- Act as the primary interface between Posts, FM providers, and central teams. Build collaborative relationships with stakeholders to support operational delivery and policy compliance.
- Ensure central policies and procedures are in place, up to date, fit for purpose and compliant.
- Lead resolution of contract disputes and escalations with suppliers and customers.
- Participate actively in governance forums and performance reviews.
Resources managed (staff and expenditure):
- No direct line management responsibility.
- Responsible for performance oversight of contractor teams and influencing delivery across multiple Posts.
Essential qualifications, skills and experience
- Strong contract and supplier management experience
- Proven financial and budget management capability
- 3-5 years experience in similar roles within Property and Facilities Management industry
- Understanding of procurement and governance processes
- Experience in managing risk, compliance, and operational performance
- Experience in delivering maintenance/ refurbishment projects
Language requirements:
- Language: English
- Level of language required: Expert
Desirable qualifications, skills and experience
- Professional qualifications linked to a Property/Estate, FM or an engineering-related subject. (e.g. IOSH, NEBOSH, IWFM, RICS)
- Experience working across regional or multi-site portfolios
- Strong stakeholder engagement and conflict resolution skills
Reminder:
- Please note that your application must be submitted before 23:55 (Bangkok time) on 3 July 2026.
- Please submit your application via this link: https://tinyurl.com/3x9npbdh
- All jobs advertised third party websites will always link back to the tal.net site. If you complete and send an application through any other site, we will not receive it.
