About The Team
We are seeking a highly analytical and detail-oriented Regional Operations professional to join our Regional Operations team, with a primary focus on KYC (Know Your Customer) and AML (Anti-Money Laundering) operations. This role will be responsible for evaluating operational performance across regions, identifying process gaps, driving improvement initiatives with local teams, and partnering closely with Product Managers on system migration and automation projects. The ideal candidate will be forward-looking, structured in planning, strong in stakeholder management, and capable of prioritizing effectively based on business needs.
Job Description
- Monitor and analyze KYC/AML operations SLA performance across regions to identify key trends, operational risks, and improvement opportunities.
- Partner with product management teams to design and implement initiatives that enhance SLA performance, operational efficiency, and service quality.
- Drive cross-functional transformation projects, including system migration, process optimization, and workflow automation, in collaboration with Product Managers and key stakeholders.
- Develop project plans and manage multiple workstreams, ensuring timelines, dependencies, business priorities, and stakeholder requirements are effectively aligned.
- Collaborate with Risk and Operations teams to review, optimize, and standardize KYC and AML processes, while ensuring regulatory compliance and local operational feasibility.
- Develop and maintain SOPs, operating models, best practices, and performance reports to support sustainable implementation and provide actionable recommendations to leadership.
Requirements
- Bachelor's degree or above in Business, Operations, Risk Management, Engineering, or related disciplines.
- Strong analytical and problem-solving skills, with proficiency in data analysis tools such as SQL or Python to identify root causes and drive actionable solutions.
- Proven ability to manage regional or cross-functional stakeholders and deliver projects in complex, matrixed environments.
- Experience in system migration, workflow automation, process optimization, or operational transformation projects is a strong advantage.
- Strong communication, coordination, and stakeholder management skills, with the ability to manage multiple priorities and deliver under tight timelines.
- Comfortable working in a fast-paced and dynamic environment.
