Regional PSP Audit & Compliance Specialist

About Docquity

Docquity is Southeast Asia's largest professional community of healthcare professionals. Our single-minded purpose is to build a trusted digital healthcare platform to elevate patient outcomes and, ultimately, build healthier lives.

Docquity connects healthcare professionals to help them be more collaborative, productive, and impactful and partners with companies to reach, educate and gain insights. Docquity has more than 350,000 healthcare professionals and has offices in India, Indonesia, the Philippines, Malaysia, Singapore, Thailand, Vietnam, and Taiwan.

About Role

Job Title: Regional PSP Audit & Compliance Specialist

Work Experience: At least 24 years of experience in Patient Access Programs/ Case Management, or QA/Compliance in Pharma, CRO, Hospital, Digital Health. Audit experience across multiple countries or clients is an advantage. Experience using PSP or digital CRM platforms preferred.

Location: Thailand (Hybrid)

Academic Qualification: Bachelor's degree in pharmacy, Nursing, Life Sciences, Healthcare Administration, or related

We are seeking a Regional PSP Audit & Compliance Specialist to support multi-country client audits across our Patient Support Programs (PSP). This role ensures compliance, documentation quality, and audit readiness across multiple markets, requiring strong cross-cultural communication, excellent command of English, and familiarity with PSP operations.

Expectations from you

1.Audit & Compliance Preparation

• Lead preparation for client audits across multiple countries and therapeutic areas.
• Ensure alignment with client SOPs, SLAs, and regulatory/ethical standards per market.
• Maintain regional audit documentation, evidence logs, CAPA actions, and controlled documents.
• Conduct internal readiness assessments and close compliance gaps proactively.

2.Documentation & Data Quality

• Review patient case files, service logs, communications records, consent forms, and PV reports for completeness and compliance.
• Manage SOPs, Work Instructions, Change Controls, Training Records, and CAPA logs.
• Ensure patient data privacy compliance (PDPA, GDPR-like, country-specific guidelines).

3.Client Communication & Stakeholder Support

• Serve as documentation point-of-contact during audits.
• Coordinate with regional client teams, medical, operations, QA, and commercial.
• Communicate audit plans, agendas, findings, and CAPA recommendations clearly in English.

4.Training & Process Standardization

• Support audit-related training for PSP teams across markets.
• Contribute to standardizing documentation and audit frameworks across countries.
• Recommend process improvements for data quality and audit outcomes.

Culture at Docquity

While we have been growing fast, we are still small enough that everyone makes a pivotal difference. We care less about hours worked and more about the outcome and the impact you make. We have worked hard to create an autonomous working culture emphasizing work/life balance and a fun working environment. We follow the hybrid work culture.