Regional Travel Manager
About the Role
We are seeking an experienced and customer-focused Regional Travel Manager to join our team in Bangkok. Reporting directly to the Regional Director of Sales, this role will lead a team of Regional Travel Planners and oversee the end-to-end management of FIT multi-country bookings across Southeast Asia.
The successful candidate will play a critical role in ensuring exceptional service delivery, driving booking conversion, managing VIP clients, and fostering collaboration between destination teams across the region. This is an exciting opportunity for a passionate travel professional who thrives in a fast-paced environment and is committed to delivering outstanding client experiences.
Key Responsibilities:
Leadership & Team Management
- Lead, coach, and develop a small team of Regional Travel Planners, fostering a high-performance culture.
- Provide direction, support, and ongoing development opportunities to ensure team success.
- Conduct regular performance management activities, including goal setting, performance reviews, and development plans.
- Champion collaboration and communication across destination teams throughout Southeast Asia.
- Act as a role model by demonstrating our core values:
- We are safe
- We play to win
- We respect everyone and work as a team
- We are future thinking
Client & Booking Management
- Manage a centralized inbox for multi-country FIT bookings, serving as the primary point of contact throughout the booking process.
- Qualify incoming leads and assign them to the appropriate destination teams while tracking progress and maximizing conversion rates.
- Coordinate and consolidate quotations from multiple destinations into one seamless, standardized proposal.
- Ensure all proposals are delivered within agreed turnaround times (48–72 hours) and meet company branding and quality standards.
- Oversee booking execution, ensuring compliance with SOPs, SLAs, and customer requirements.
- Manage VIP bookings, VIP arrivals, and FAM trip itinerary planning as required.
- Handle customer escalations, complaints, incidents, and service recovery with professionalism and urgency.
Commercial Growth & Client Experience
- Collaborate with the Regional Director of Sales and the Sales Manager for North America to identify growth opportunities with existing and new clients.
- Drive upselling and cross-selling initiatives by recommending premium services and experiences.
- Collect and analyze customer feedback and NPS data to improve booking processes and service delivery.
- Identify emerging client trends and recommend products and experiences aligned with market demand.
- Support the development of multi-country specialists within destination teams.
Operational Excellence
- Ensure consistency and quality across all multi-country proposals.
- Monitor workflow and service delivery across destination teams to maintain exceptional standards.
- Facilitate in-destination coordination for amendments, special requests, and additional services.
- Assist with product training initiatives and destination updates for both internal teams and external partners.
What We're Looking For:
Qualifications
- Bachelor's degree in Hospitality, Tourism, Business, or a related field.
Experience
- Minimum 5 years of management experience within the tourism industry.
- Proven background in reservations, sales, customer service, contact centers, or travel operations.
- Strong destination knowledge of Thailand and general knowledge of key destinations across Southeast Asia.
- Experience working with international markets, particularly North America.
Skills & Competencies
- Excellent written and verbal communication skills in English.
- Exceptional organizational and multitasking abilities with strong attention to detail.
- Customer-centric mindset with confidence in handling clients and stakeholders.
- Strong problem-solving and decision-making skills.
- Self-motivated, proactive, adaptable, and results-oriented.
- High level of professionalism and commitment to continuous improvement.
- Proficiency in Microsoft Office; experience with Travel Studio is an advantage.
Why Join Us
- Be part of a dynamic and growing regional travel business.
- Work alongside passionate travel professionals across Southeast Asia.
- Lead strategic initiatives that directly impact customer satisfaction and business growth.
- Enjoy opportunities for professional development and career progression.
- Make a meaningful contribution to creating exceptional travel experiences for clients worldwide.
Ready to Apply
If you are an experienced travel leader with a passion for customer excellence, operational efficiency, and team development, we'd love to hear from you.
Apply today and help us shape unforgettable travel experiences across Southeast Asia.
