Purpose of the Job:
The primary objective of the Relationship Management Associate is to provide dedicated support to high-net-worth customers with significant investments in cryptocurrencies. The role focuses on delivering personalized assistance, addressing customer needs, and ensuring a seamless experience with our products and services.
**Flexible working hours with 5 working days & 2 days off per week (can choose either Fri-Sat off or Sun-Mon off.)
Key Responsibilities:
- Engage with high-net-worth customers, understanding their financial goals, risk tolerance, and preferences
- Facilitate the onboarding process for new VIP customers, ensuring a smooth transition
- Provide personalized support and build strong relationships to improve customer satisfaction, including coordinating in-person meetings as required and customer accommodations when needed
- Offer technical support for cryptocurrency wallets, trading platforms, address security concerns, and educate customers on best practices for securing crypto assets
- Demonstrate proficiency in in-depth product features to provide valuable insights and solutions to customers
- Stay updated on the latest cryptocurrency market developments and remain vigilant for potential investment opportunities and partnerships
- Assist customers during market volatility or emergencies by guiding them in making informed decisions and effectively managing their concerns about market fluctuations
- Contribute to building and maintaining a network of contacts in the cryptocurrency industry
- Actively gather customer feedback and seek input to understand customer expectations and preferences, contributing to the enhancement of service quality
Required Qualifications:
- Bachelor&aposs degree in a relevant field (Finance, Business, etc.)
- At least 1 year of experience in a customer-facing role within the cryptocurrency or financial industry.
- Basic understanding of cryptocurrency markets.
- Strong verbal and written communication skills in both Thai and English.
- A customer-centric mindset means focusing on providing a positive customer experience.
- The ability to remain calm and maintain patience during difficult customer interactions.
- Strong negotiation skills to balance customer needs with organizational objectives, using active listening and clear communication to collaboratively develop mutually beneficial solutions.
- Strong data analysis skills to interpret customer data and feedback.
