Relationship Manager – Seller Success & Growth
Department: Seller Operations
Employment Type: Full-Time
Work Location: Bengaluru, Karnataka, India
About AdxReel
AdxReel is an AI-powered Video Commerce Ecosystem connecting creators, influencers, sellers, brands, advertisers, publishers, and customers through short-form videos, live commerce, AI-powered recommendations, affiliate marketing, rewards, and digital advertising.
Our mission is to revolutionize social commerce by empowering businesses and creators to grow through innovative technology, performance marketing, and meaningful customer engagement.
Website: adxreel.com
Position Overview
As a Relationship Manager – Seller Success & Growth, you will own the post-onboarding success journey of sellers on the AdxReel platform. Your primary responsibility is to ensure sellers become active, successfully launch their products, generate consistent sales, and achieve sustainable business growth.
You will serve as the primary point of contact for assigned sellers, helping them optimize their stores, improve advertising performance, resolve operational challenges, and maximize long-term success. This role is critical in increasing seller retention, improving platform revenue, and delivering an outstanding seller experience.
Work Mode
This position follows a two-phase employment model:
Phase 1 – Work From Home (Probation)
- Duration: First 3 months
- Work Mode: Remote (Work From Home)
- During probation, employees will receive product training, process orientation, CRM training, and performance coaching while managing sellers remotely.
- Employees must have a professional work environment, reliable internet connectivity, and be available during official working hours.
Phase 2 – Full-Time On-Site Employment
- Upon successful completion of the probation period and confirmation of employment, the role transitions to full-time on-site.
- Work Location: Bengaluru, Karnataka.
- Employees are expected to relocate (if applicable) and work from the AdxReel office as per company policy.
Note: Confirmation of employment and transition to the on-site role are subject to satisfactory performance during the probation period and business requirements.
Key ResponsibilitiesSeller Activation & Platform Adoption
- Ensure newly onboarded sellers successfully activate their accounts.
- Assist sellers with complete store setup and platform configuration.
- Guide sellers throughout their post-onboarding journey.
- Educate sellers about platform features, advertising solutions, affiliate opportunities, analytics, and business growth tools.
Catalog Management & Product Listings
- Assist sellers in creating high-quality product catalogs.
- Support sellers with product listings, pricing, descriptions, images, and inventory management.
- Review listings to ensure compliance with AdxReel quality standards.
- Coordinate with internal teams to resolve listing-related issues.
Campaign Management & Sales Growth
- Help sellers launch their first advertising campaigns.
- Recommend campaign optimization strategies based on business goals.
- Monitor campaign performance and provide actionable recommendations.
- Promote adoption of additional AdxReel marketing and commerce solutions.
Seller Success & Relationship Management
- Build long-term relationships with assigned sellers.
- Conduct regular business review meetings and follow-up calls.
- Understand seller challenges and recommend appropriate solutions.
- Represent the voice of sellers by sharing valuable feedback with Product, Operations, and Engineering teams.
Revenue Growth & Retention
- Support sellers in increasing product visibility, engagement, and sales.
- Identify upselling and cross-selling opportunities.
- Drive platform adoption of new features and premium services.
- Improve seller retention through proactive engagement.
- Identify churn risks early and implement corrective action plans.
Customer Experience & Issue Resolution
- Coordinate with Product, Operations, Customer Support, Marketing, Finance, and Technical teams to resolve seller issues.
- Ensure timely resolution of seller queries and escalations.
- Maintain high seller satisfaction and service quality.
- Build trust through proactive communication and consultative support.
CRM & Performance Reporting
- Maintain complete seller interaction history within the CRM.
- Update account activities, follow-ups, and action plans.
- Track seller engagement, campaign performance, GMV growth, and account health.
- Prepare weekly and monthly performance reports for management.
What We're Looking ForExperience
2–6 years of experience in one or more of the following:
- Relationship Management
- Customer Success
- Account Management
- Client Servicing
- Seller Success
- Marketplace Operations
- E-commerce
- Business Development
Required Skills
- Excellent verbal and written communication skills
- Strong relationship-building and stakeholder management abilities
- Customer-first mindset
- Account management and business consulting skills
- Negotiation and influencing abilities
- Problem-solving and conflict resolution
- Analytical thinking and data-driven decision making
- CRM management
- Time management and prioritization
- Ability to manage multiple seller accounts simultaneously
Preferred Qualifications
Experience working with:
- E-commerce Platforms
- Marketplace Platforms
- SaaS Products
- AI Products
- Digital Marketing
- Advertising Technology
- Creator Economy Platforms
- Startup Ecosystems
Knowledge of CRM platforms such as:
- HubSpot
- Salesforce
- Zoho CRM
- Freshsales
- Pipedrive
Experience in seller growth, marketplace operations, customer success, key account management, or business consulting will be an added advantage.
Why Join AdxReel
- Help build one of India's next-generation AI-powered commerce platforms.
- Work directly with founders and leadership.
- Drive the success of thousands of sellers and businesses.
- Gain hands-on exposure to AI-powered commerce, marketplace operations, customer success, and digital advertising.
- High ownership, rapid learning, and performance-driven career growth.
- Opportunity to make a measurable impact in a fast-growing startup environment.
Recruitment Process
Application Review → HR Screening → Functional Interview → Final Leadership Discussion → Offer & Documentation → Onboarding
Equal Opportunity Employer
- AdxReel is committed to fostering an inclusive workplace where talent, innovation, and diversity are valued. We welcome applicants from all backgrounds and provide equal employment opportunities based on merit, qualifications, skills, performance, and business requirements.
