Job Location:
Anantara Lawana Koh Samui Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Job Description
Supervise the daily operations of the Reservations team, ensuring accurate and efficient reservation handling while supporting revenue optimization, guest satisfaction, and compliance with hotel standards.
Key Responsibilities
- Supervise daily reservation operations.
- Process and monitor reservations across all booking channels.
- Coordinate with Front Office, Sales, Revenue, and Housekeeping.
- Handle guest concerns and support service recovery.
- Coach and support the Reservations team.
- Ensure compliance with hotel policies and brand standards.
Qualifications
- Bachelor's degree in Hospitality, Tourism, Business, or related field.
- Minimum 2–3 years experience in Hotel Reservations.
- Supervisory experience preferred.
- Knowledge of Opera PMS or similar reservation systems.
- Good English communication skills.
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