Resident Engagement Associate / Senior Associate

Reports to: Head of Central Sales · Location: Phuket, Thailand — working across the HOMA portfolio

Full-time, with a 3-month probation period · Level: Associate / Senior Associate · Start: as soon as possible

About HOMA

HOMA is a new kind of place to live: fully furnished serviced apartments with hotel-quality service, flexible leases, and a genuine community, with co-working, fitness, wellness, and events all in one place, across our properties in Thailand. Not a hotel, not just an apartment: a living-ready home base.

The Opportunity

As a Resident Engagement Associate or Senior Associate, you are our in-person closer and relationship owner: you take each high-intent prospect from their first property inspection through to a signed long-term contract, then stay with them, leading renewals, driving upsells, and growing the relationship across their entire stay.

You are not tied to a single property or a front desk. You move across the HOMA portfolio, going wherever you can best serve a customer and close a deal. You close through trust and genuine relationships, not pressure tactics.

Senior Associates operate independently across the full deal lifecycle, own a specialization, and mentor Associates. Deals are assigned based on performance: the stronger your conversion rate, the more you carry.

What You'll Own

Inspections & Closing

Run inspections that convert: host personalized property tours and unit inspections, and be the prospect's primary contact from inspection to signature

Close and contract: negotiate lease terms within pricing guardrails, prepare contracts, coordinate signing and first payment, and hand off cleanly for move-in

Renewals & Retention

Own your renewal book end-to-end: lead long-term renewals from early outreach to signed renewal,

negotiating terms within guardrails

Build genuine relationships with residents across the properties you serve — know their names,

preferences, routines, and needs

Run retention touchpoints on a defined cadence; spot at-risk residents early and act before they churn

Treat community and resident events as a key retention lever: contribute programming ideas and help

shape the resident-engagement calendar with on-property teams

Revenue & Cross-Functional Glue

Grow non-room revenue: promote HOMA products, perks, and local partnerships, and feed resident

insights back to product and commercial teamsCollaborate across teams: partner with Sales Operations, Front Office, Revenue, and product teams, and keep your pipeline and renewal book tidy in the CRM

Qualifications

Required

Must-have: a valid Thai work permit; only candidates who already hold one will be considered

Languages: fluent English is non-negotiable (confident hosting tours, closing in person, and writing clear emails and messages); Russian and Thai are strongly preferred

A natural relationship builder with customer empathy and commercial intent: you convert what people

need into signed leases, renewals, and upsells without being pushy

Closing ability and pipeline discipline: you guide conversations to a decision, ask for the signature, and

never lose track of a prospect

Mobility and flexibility: willing to travel between HOMA properties day to day, with some evening/weekend availability

Comfortable with a CRM (we use Pipedrive), email, WhatsApp Business, and Excel/Google Sheets

Preferred

Customer service or people-facing experience in hospitality, real estate, sales, or community-focused

roles

Track record closing deals or managing renewals (leasing, memberships, or similar)

Experience organizing community or resident/guest events

Additional languages a plus

Bachelor's degree or equivalent professional experience

Note: a significant portion of our guests are Russian speakers, so candidates with fluent Russian will be of special interest.

Location & Logistics

Phuket, Thailand

Day-to-day travel across HOMA properties, with some evening/weekend availability

Compensation & Benefits

Very competitive compensation: fixed salary plus uncapped variable compensation

Full-time position with a 3-month probation period

A cross-property role with real ownership, working with a modern, data-driven sales team

How to Apply

Send your CV to [Confidential Information]. We review applications on a rolling basis.

• HOMA is an equal opportunity employer. We welcome candidates of all backgrounds and identities.