Jim Thompson, A Thai Restaurant at Jim Thompson Heritage Quarter.
Pathumwan, Bangkok.
Thai Culinary Heritage Meets Contemporary Flair
Discover vibrant Thai-inspired flavors with a contemporary twist in our exceptional restaurant. Immerse yourself in the renowned hospitality that once delighted the esteemed guests of the Silk King. Guests with pets are welcome to enjoy our serene outdoor corner by the pond, available exclusively with prior reservation and limited to Jim's Corner seating.
Key Responsibilities:
Customer Service
- Build positive guest relationships
- Handle guest complaints and enquiries
- Ensure high service quality and guest satisfaction
- Promote hotel services and facilities
- Collect and act on guest feedback
- Coordinate with other departments
Operations & Administrations
- Ensure accurate billing and daily transactions
- Review reports and resolve discrepancies
- Conduct daily pre-shift briefings
- Supervise staff and ensure service standards
- Handle guest issues professionally
- Upsell to increase revenue within budget
- Ensure food safety and hygiene standards
- Maintain full menu and promotion knowledge
- Maintain and update operations manuals
- Prepare outlet budget and marketing plans
- Support business planning and forecasting
- Monitor competitors and market trends
People Management & Financial
- Supervise and coach employees
- Delegate tasks and support development
- Conduct training and performance reviews
- Monitor staff morale and performance
- Ensure compliance with rules and policies
- Manage staffing and payroll efficiently
- Control costs and improve productivity
- Ensure outlet sales and profit targets are met
- Follow cash-handling procedures
Qualifications:
- Proven experience as a Restaurant Manager or Assistant Restaurant Manager, preferably in Thai cuisine restaurants.
- Strong knowledge of Thai food culture, traditional Thai dishes, ingredients, and service styles.
- Solid understanding of restaurant operations, including service standards, cost control, inventory management, and staff scheduling.
- Excellent leadership, communication, and team management skills.
- Strong customer service mindset with the ability to handle guest feedback and resolve issues professionally.
- Good command of English communication; additional languages are an advantage.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Strong problem-solving skills and the ability to perform well under pressure.
