Restaurant Operations Director - Lifestyle & Entertainment F&B

Company Description Destination Group is a lifestyle and entertainment company known for FUN, exceptional service, and innovation across restaurants, resorts, and hotels. The group manages a diverse portfolio of iconic American brands such as Hooters, Hard Rock Café, and Big Boy, as well as locally founded concepts including The Drunken Leprechaun, Wow Cow, Wing It!, Boom Boom Burger, Power Bowl, and Scoozi Pizza. Destination Group fosters a fast-paced, inclusive culture that celebrates diversity, supports global careers, and encourages problem-solvers to grow into industry stars. The company is also committed to social impact through the Destination Kids Foundation, which supports vulnerable children in Thailand with education, health, and safety initiatives. Team members join an organization passionate about people, hospitality, and creating memorable destination experiences.

Role Description The Restaurant Operations Director – Lifestyle & Entertainment F&B is a full-time, on-site role based in Bangkok. This position oversees the daily operations of multiple lifestyle and entertainment F&B brands, ensuring consistent guest experiences, operational excellence, and adherence to company standards. The role involves leading and coaching restaurant management teams, optimizing staffing and workflows, and monitoring performance metrics across locations. The director will manage budgets, control costs, and drive revenue growth through menu optimization, promotions, and guest engagement initiatives. Day-to-day responsibilities include collaborating with marketing and culinary teams, maintaining health and safety compliance, resolving operational issues, and supporting the launch or enhancement of new and existing restaurant concepts.

Qualifications

• Strong Operations Management experience with multi-unit restaurant or hospitality oversight.
• Robust Analytical Skills for interpreting financial reports, performance data, and operational KPIs.
• Proven Team Management capabilities, including leadership, coaching, and cross-functional collaboration.
• Solid Budgeting skills, with experience in cost control, forecasting, and profit optimization.
• Exceptional Customer Service focus, with a commitment to guest satisfaction and brand standards.
• Extensive experience in lifestyle, entertainment, or casual dining F&B environments.
• Ability to work effectively in a fast-paced, multicultural setting and adapt to changing priorities.
• Bachelor's degree in Hospitality Management, Business, or a related field; equivalent experience considered.
• Strong communication skills in English; Thai language proficiency is an advantage.
• Knowledge of health, safety, and food hygiene regulations relevant to restaurant operations.