Job Summary
Manage and lead daily retail outlet operations to achieve sales targets, optimize store performance, and deliver excellent customer service in a fast-paced environment.
Responsibilities
- Manage daily retail outlet operations to ensure smooth and efficient functioning
- Lead, train, and supervise retail staff to enhance team performance and service quality
- Prepare staff schedules and assign duties to optimize workforce productivity
- Drive sales growth by achieving sales targets and improving overall store performance
- Monitor inventory levels and coordinate timely stock replenishment to maintain availability
- Maintain attractive product displays and ensure store cleanliness to enhance customer experience
- Handle customer enquiries, feedback, and complaints to resolve issues and improve satisfaction
- Manage cashiering processes, daily sales reports, and stock records accurately
- Ensure compliance with company policies and safety standards to maintain a safe work environment
- Perform additional duties assigned by management to support business needs
Preferred competencies and qualifications
- Relevant retail management experience demonstrating ability to lead teams and manage operations
- Strong leadership skills to motivate staff and drive store success
- Customer-service skills to effectively address customer needs and enhance satisfaction
- Good communication and interpersonal skills to facilitate teamwork and customer interactions
- Ability to work independently and manage a team in a dynamic retail setting
- Willingness to work shifts, weekends, and public holidays to meet operational demands
- Capability to perform effectively in a fast-paced retail environment
