Position Purpose:
To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.
Job Responsibilities:
As our Retail Operations Manager, this position will report to the Regional Retail Operations Lead & dotted report to TH Senior Brand Lead; your responsibilities will include but are not limited to:
- Understanding the Thailand market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
- Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development
- Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
- Ensure excellent result of principal's EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvements
- Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door
- Develop mid- and long-term strategies in order to achieve growth projections
- Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead
- Manage all retail-related projects across the region to establish retail operations excellence
- Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
- Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the business
- Working with stakeholders to establish excellent retail processes which are efficient and consumer-centric.
- Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
- Analyze and review store management team and Retail team's performance for career growth and succession planning.
- Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams
- Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
- Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.
- Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
- Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
- Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants capabilities to achieve their goals.
- Develop strong partnerships with real partners management (store team) and negotiate best opportunities.
Job Requirement :
- Bachelor's degree or equivalent industry experience with license to work in Thailand.
- 8+ years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
- Rich knowledge of Sales & Retail Operations is a must
- 5+ years of experience leading teams with strong people management skills.
- Knowledge & Experience in Beauty/Skincare/Prestige brands
- Very in-depth retail understanding and ability to influence with strong commercial awareness
- Stock inventory management skills
- Excellent communication skills and ability to engage various audience across multi-cultures
- Good communications both in English and Thai as this role is work closely with Thai employee/ retail staffs.
- Strong team player
- Strong commitment to continuous improvement.
- Innovative and strategic thinker
- Strong business acumen and analytical skills
- Results-oriented
- Digitally savvy
- Project management experience, command of project scheduling, milestones and deliverables
- Ability to juggle multiple priorities and work in a fast-paced environment
- Willing and ready to travel (within TH Region)
