Retail Operations & Performance Management
- Oversee daily retail operations to ensure stores operate efficiently and in line with company standards.
- Monitor store KPIs including sales, productivity, inventory turnover, and service quality.
- Support the implementation of operational plans and initiatives to improve business performance.
Sales & Workforce Execution
- Execute sales-driven workforce scheduling, ensuring staffing levels align with sales forecasts and peak traffic periods.
- Support and monitor commission and incentive schemes, ensuring clear communication and effective execution at store level.
- Work closely with store managers to drive sales performance and achieve monthly targets.
Brand Standards & Store Excellence
- Ensure consistent implementation of BALMAIN brand standards and luxury service guidelines across all stores.
- Conduct regular store visits and audits to maintain visual merchandising, service quality, and operational excellence.
- Support store teams in delivering a premium and consistent customer experience.
Team Coaching & Support
- Coach and support store managers and frontline teams on sales techniques, product knowledge, and operational best practices.
- Identify training needs and coordinate with training or HR teams to enhance staff capabilities.
- Promote a performance-driven and customer-centric culture.
Customer Experience & Issue Resolution
- Support the management of customer feedback and complaints, ensuring effective resolution and service recovery.
- Monitor customer satisfaction trends and propose improvement actions.
Qualifications
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field
- Minimum 5-7 years of experience in retail operations, preferably within luxury, beauty, hair care, or premium consumer brands.
- Hands-on experience managing store operations, KPIs, and frontline retail teams.
- Experience in workforce scheduling, incentive schemes, and sales performance monitoring.
