Position purpose:
Reporting to step change our Retail Operations Manager Strategy and Execution with end state in mind to get our Beauty Advisor or Beauty Consultant (CEO = Customer Engagement Officer Organization) to be recognized as the best in class. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.
Key responsibilities:
- Report to the General Manager and your responsibilities will include but are not limited to:
- Understanding the regional market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
- Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development
- Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and allocation of the space and location
- Develop mid- and long-term strategies in order to achieve growth projections
- Develop sales strategies for the region in both retail stores and digital channels
- Manage all regional retail-related projects across the region to establish retail operations excellence
- Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores
- Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
- Accountability of the retail partnership to optimize inventory improve processes and effectiveness within this side of the business
- Working with stakeholders to establish excellent retail processes which are efficient and customer-centric
- Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
- Analyze and review store management team and Retail team's performance for career growth and succession planning
- Identifying and communicating sales driver opportunities with marketing and merchandising teams
- Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events
- Manage, supervise and coach Retail Store Managers in recruiting, hiring and training of Retail Supervisors and CEOs
- Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures
- Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers
- Be a strong partner to our Trainers to co-develop a holistic training curriculum to build CEO capabilities to achieve their goals
- Develop strong partnerships with real partners management and negotiate best opportunities
Requirements
- 5 to 8 years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
- Rich knowledge of Sales & Retail Operations is a must
- 3+ years of experience leading teams with strong people management skills
- Knowledge & Experience in Beauty/Skincare/Prestige brands
- Very in-depth retail understanding and ability to influence with strong commercial awareness
- Stock inventory management skills
- Excellent communication skills and ability to engage various audience across multi-cultures
- Strong team player
- Strong commitment to continuous improvement
- Innovative and strategic thinker
- Strong business acumen and analytical skills
- Results-oriented
- Digitally savvy
- Project management experience, command of project scheduling, milestones, and deliverables
- Ability to juggle multiple priorities and work in a fast-paced environment
- Willing and ready to travel
Benefits
AL , PH , Provident Fund, Group Insurance ,and Dental claims
