Retail Sales Manager (Jewelry)

Sales Management:

• Develop and implement sales strategies to achieve and exceed store sales targets.
• Monitor sales performance and provide regular reports and analysis to senior management.
• Identify opportunities for growth and implement promotional activities or campaigns.

Team Leadership:

• Recruit, train, and manage a high-performing sales team.
• Motivate and coach team members to meet individual and team sales goals.
• Conduct regular performance reviews and provide constructive feedback.

Customer Experience:

• Ensure an exceptional customer experience by maintaining high service standards.
• Address and resolve customer complaints or concerns promptly and professionally.
• Build and maintain strong relationships with customers to drive repeat business.

Store Operations:

• Oversee daily store operations, including inventory management, visual merchandising, and store cleanliness.
• Ensure compliance with company policies, procedures, and brand guidelines.
• Manage stock levels and coordinate with the inventory team to ensure product availability.

Market Analysis:

• Stay updated on market trends, customer preferences, and competitor activities in the jewelry industry.
• Provide insights and recommendations to improve product offerings and sales strategies.

Experience:

• Proven experience as a Retail Sales Manager or in a similar leadership role, preferably in the luxury or jewelry retail sector.
• Strong track record of achieving and exceeding sales targets.

Skills:

• Excellent leadership and team management skills.
• Strong communication, negotiation, and interpersonal skills.
• Customer-focused with the ability to build and maintain relationships.
• Analytical and problem-solving skills for sales and operational challenges.

Other Requirements:

• Knowledge of jewelry products, materials, and industry trends is a plus.
• Proficiency in using retail management software and tools.
• Flexibility to work weekends, holidays, and extended hours during peak periods.