Operational Excellence: Manage end-to-end (E2E) return operations to ensure daily targets and productivity goals are met.
Quality & Standards: Enforce rigorous quality and customer service standards; proactively analyze bottlenecks or service failures to implement lasting improvements.
Cross-Functional Collaboration: Coordinate with internal departments to streamline the returns lifecycle and ensure seamless inter-departmental workflows.
Compliance & Reporting: Ensure total adherence to company policies and procedures while providing regular activity reports to senior management on progress and goal attainment.
Strategic Support: Contribute to organizational missions by executing specialized projects and additional duties as assigned by leadership.
Requirements
Bachelor's Degree or higher in Logistic management, supply chain or any related field
Be able to communicate in English
Problem solving skills and Conflict management
Ability to work under deadlines and pressure
Good interpersonal, communication and negotiation skills.
