Risk Analyst

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experiences are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with Scale @ Speed as our guiding principle.

About the role:

Risk Analyst

Point of contact for IT related questions from users. You handle questions and issues regarding hardware, software, printers, and network connections.

You are responsible for solving user problems. This ranges from applications that do not start up to more complex challenges, such as virtual environments that fail. You provide support for users in the office and in a production related environment.

Work together with colleagues from other locations and external services in a global IT org. You can do this for example by using the central help desk system.

• Manage the computer park (hardware and software) and keep the inventory of resources and licenses up to date
• Ensure compliance with the IT Policy, Code of Conduct and GDPR
• Manage IT system upgrades and all media
• Manage the processing and follow up of the resolution of incidents and requests
• Participate in incident resolution and manage priorities and urgency
• Support users in the use of new systems
• Ensure the installation and configuration of new workstations as part of the renewal or the arrival of new hires
• Manage maintenance of software and hardware
• Ensure that operating procedures are updated
• Ensure the evolution of capacities and anticipate future needs according to new activities support
• Provide good quality of service and assistance to users
• Participate in the evolution of tools (ticket management, incident management, knowledge base, inventory, supervision, etc.)
• Monitor server status daily
• Engaging/managing local vendors

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.