Company Overview
LionsBot is an international robotics scale-up on a mission to revolutionize cleaning and service robotics. We are looking for an exceptional Robotics Service Operations Manager to support and drive efficiency across the organization
Key Responsibilities
Team Leadership:
- Lead and manage a team of field technicians, fostering a positive and productive work environment.
- Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
- Conduct regular performance evaluations and support career development for team members.
Field Service Operations
- Oversee field service activities to ensure timely and effective servicing of robots and machinery.
- Act as the final point of technical escalation for complex field issues and conduct root-cause analysis on site to drive systemic hardware or process improvements.
Customer Relationship Management
- Build and maintain strong relationships with customers, ensuring their needs are understood and met.
- Manage service level agreements (SLAs) for key accounts and act as the primary operational point of contact for critical business escalations.
Technical Expertise And Support
- Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
- Stay updated on the latest industry trends and technologies to enhance service offerings.
Data Management And Reporting
- Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
- Prepare and present regular reports on service performance, customer feedback, and team productivity to management.
- Process Improvement:
- Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
Requirements
- Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
- 3-5 years of experience in field service operations management, with direct experience scaling service networks for complex electromechanical, automated, or robotic systems.
- Proven leadership skills with the ability to motivate and develop a technical team.
- Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Proficient in data analysis and comfortable using service management software.
If you have a passion for driving meaningful operational improvements, excel at analytical problem-solving, and thrive in a dynamic scaleup atmosphere, we invite you to join LionsBot and help shape the future of robotics innovation.
