Job Location:
Anantara Lawana Koh Samui Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Responsibilities
- Lead the Rooms Division operation and ensure consistent delivery of Anantara brand standards.
- Maintain a strong presence in guest areas and engage with guests, VIPs and long-stay guests.
- Drive guest satisfaction and manage feedback, requests and service recovery effectively.
- Ensure guest rooms and public areas meet expected cleanliness, presentation and maintenance standards.
- Coordinate closely with Front Office, Housekeeping, Engineering, Reservations and other departments to ensure seamless guest experiences.
- Maximise room revenue and support upselling and other commercial opportunities.
- Manage departmental budgets, manpower, productivity and cost control.
- Lead, coach and develop the Rooms Division team while continuously improving operational standards.
What We Are Looking For
- Proven Rooms Division or Front Office leadership experience within a luxury hotel or resort.
- Strong leadership, communication and guest-relations skills.
- Good understanding of Rooms revenue, budgeting and operational performance.
- Hands-on, calm and solution-focused leadership style.
- Strong commitment to team development and delivering exceptional guest experiences.
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