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Shopee

RR Project Management Executive

Shopee
Thailand
1-3 Years
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Job Description

Job Description

  • Own E2E returns performance: set and deliver SLAs
  • Drive process optimization, root‑cause analysis, and incident management for SLA breaches; implement corrective measures and continuous improvement
  • Balance speed vs cost: model trade‑offs and recommend operational choices to optimize both customer experience and unit economics
  • Partner with internal and external parties to ensure changes are safe and SLA-compliant
  • Lead ad-hoc incident response affecting return experience and communicating status/mitigations to stakeholders and leadership

Requirements

  • 1 - 3 years in high-volume e‑commerce operations, preferably return operations
  • Hands-on SLA ownership, process improvement and incident management
  • Strong analytics: comfortable with metrics, dashboards and basic SQL
  • Strong stakeholder communication skills

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
E-Commerce Operations
Employment Type:
Full time

About Company

Shopee

Job ID: 146950069

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Last Updated: 05-05-2026 11:20:32 AM
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