Salary: $ 2200 - $ 2700 + Commission
Address: Tiong Bahru
Working Hours: Monday - Friday / 8.45am to 6pm
Alternate Saturday / 8.45am to 1.15pm
Requirements
- Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.
- Experience in the telecommunications industry is an advantage but not mandatory.
- Basic computer proficiency, including Microsoft Office and email.
- Comfortable learning and using online portals and CRM systems.
- Comprehensive product, system, and sales process training will be provided.
Responsibilities
Customer Relationship Management
- Contact existing Telco customers whose contracts are approaching expiry.
- Advise customers on their upcoming contract renewal options.
- Build and maintain strong customer relationships through professional and friendly communication.
- Follow up with customers to ensure timely renewal decisions.
Sales & Business Development
- Recommend suitable Telco connectivity plans based on customers business requirements.
- Promote technology refresh opportunities, including hardware replacement where applicable.
- Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
- Achieve individual renewal and sales targets.
Customer Correspondence
- Communicate with customers via telephone and email.
- Send renewal reminders, quotations and follow-up emails.
- Respond promptly to customer enquiries regarding products, pricing and renewal processes.
- Coordinate with customers to obtain all required documents and approvals.
Sales Administration
- Prepare and process customer acceptance forms and supporting documentation.
- Ensure all documents are complete and accurate before submission.
- Upload completed applications and supporting documents to the Telco online portal.
- Monitor application status and follow through until activation or completion.
- Maintain accurate customer records and update internal sales tracking system.
Team Collaboration
- Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
- Escalate customer issues where necessary for prompt resolution.
- Participate in product and sales training provided by the company.
Kelly Chong Reg No:R26161160
The Supreme HR Advisory Pte Ltd EA No: 14C7279
