About WhiteCrow
We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house research.
About our client
Our client is one of the largest food and beverage companies in the world. They are a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While they are co-headquartered in Chicago and Pittsburgh, their brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
As a Sales Administrator (Contractual), you will be responsible for...
Administrative Support:
- Supporting Business Development Managers and Away from Home Team on administrative data on sales.
- Supporting Team in updating Team's Budgets, D&A, A&P spending, and other optimization.
- Leading in AR/AP collection with all Distributors in monitoring, managing and clearing out claims.
- Liaisoning with Distributors in any request for samples, products, and leg-work.
- Supporting in key events and activations in the region.
- Conducting Market Visits – to check deployment and execution.
Pricing and Claims Maintenance:
- Checking prices being invoiced to customers match internal pricing files. Uploading new prices into the system.
- Completing and submitting internal forms for price approvals.
- Data entry of promotional activities by price level and date.
- Being customer contact point for damaged goods claims. Ensuring internal departments complete investigations and provide updates to the customer.
- Ensuring all claims are processed per contractual requirements, run tracking process for all outstanding commercial and operational claims.
- Reviewing all A&P claims/invoices to make sure they match what was approved in dollars spent and the promotional activities were completed.
- Cleaning, sanitizing, and processing claims of distributors for KHC payments.
Reports Generation:
- Preparing the demand planning file in preparation for the monthly demand cadence.
- Weekly sales reports and out of stock report.
- Distribution and KPI reports from datasets received from customers in monthly basis.
- Leading in acquiring and creating market relevant data: Price Index, Market Scan, SKU Pricing, etc.
- Markets Relevant – Thailand, Vietnam & Other Market
Orders Execution & Accounts:
- Checking orders received match values from the demand planning cycle. Following up with the customer on variances and missing purchase orders.
- Providing updates on order statuses to the customer. Developing a routine in which the updates are provided to increase customer satisfaction.
- Liaising with other affiliates internationally to receive documents or information necessary to fulfill orders or new product scoping. Ensuring all documents are received before orders arrive at port.
- Advising third party re-labelers of incoming orders, their quantity and timing to ensure a smooth stickering process so the products can be released to the trade as efficiently as possible.
- Supporting the accounts receivables team on overdue invoices from the customer. Finding out the reason for late payment and agree with the customer on when payment will be made.
- Working closely with the customer and accounts payable team to ensure all proof of performance documents have been provided so can make timely payments.
What you already have...
- Education & Experience: 2 years working at medium to large FMCG company. If not, then must have a bachelor's degree.
- Required Skills and Competencies: English at professional standard, organised mindset, effective and efficient communication both in-person and on email, Microsoft Excel,
- Personality / Attitude: Takes ownership, self-determination, always looking to improve, friendly and interpersonal skills.
