Sales Associate

2-4 Years

Job Description

Major Responsibilities:

Client Experience & Service Excellence

Greet and welcome clients with warmth, professionalism, and genuine enthusiasm
Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience
Maintain a refined, elegant, and customer-centric environment that reflects our brand values

Sales & Client Relationship Management

Understand customer needs and provide tailored product recommendations to drive sales
Foster strong, long-term relationships through consistent client communication and post-sale follow-up
Proactively address client inquiries and resolve concerns with discretion and efficiency
Share customer insights and feedback with store management to enhance the overall client experience
Contribute to the execution of sales plans and store targets
Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility

Store Operations & Visual Standards

Support the smooth execution of daily store operations, including opening and closing procedures
Uphold brand standards through impeccable store presentation and visual merchandising
Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation
Perform other duties as assigned to support the team and ensure a seamless store operation
Minimum of 2 years experience in high-end fashion, luxury retail, or a related client-facing role
Passion for luxury, craftsmanship, and delivering an exceptional client experience
Fluent in English; proficiency in additional languages is a strong advantage
Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards
A collaborative team player who embodies the values and spirit of the Hermès Maison
Strong interpersonal and communication skills with the ability to build lasting client relationships
Professional, client-focused, and solutions-oriented, with a proactive and positive attitude
Self-motivated with the ability to work independently while contributing to a team dynamic
Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts

Requirements & Competencies:

Minimum of 2 years experience in high-end fashion, luxury retail, or a related client-facing role
Passion for luxury, craftsmanship, and delivering an exceptional client experience
Fluent in English; proficiency in additional languages is a strong advantage
Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards
A collaborative team player who embodies the values and spirit of the Hermès Maison
Strong interpersonal and communication skills with the ability to build lasting client relationships
Professional, client-focused, and solutions-oriented, with a proactive and positive attitude
Self-motivated with the ability to work independently while contributing to a team dynamic
Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts