We're hiring: Sales Associate (SA)
Location: Bangkok (Rama 3), Thailand (on-site)
At I.C.C. International PCL., we are a leading force in Thailand's Retail and FMCG sectors, backed by more than 62 years of industry heritage. We represent a diverse portfolio of premium brands and are committed to delivering excellence, innovation, and long-term value to our customers. As part of our continued growth, we are seeking talented professionals to join our team and help drive impactful initiatives that enhance our market presence and strengthen consumer engagement.
Key Responsibilities:
- Deliver an exceptional, world-class service experience to luxury clientele through personalized consultation, styling expertise, and relationship-driven selling.
- Cultivate and maintain long-term client relationships by leveraging CRM tools, clienteling strategies, and proactive follow-ups to drive repeat purchases and brand loyalty.
- Achieve and exceed individual and store sales targets while contributing to overall store KPIs including conversion rate, ATV (Average Transaction Value), and UPT (Units per Transaction).
- Support daily store operations including inventory management, stock replenishment, and accurate merchandise handling to ensure operational efficiency.
- Execute visual merchandising standards in alignment with brand guidelines to ensure premium presentation and consistent brand storytelling.
- Actively participate in campaign launches, in-store activations, and promotional initiatives to maximize customer engagement and sales performance.
- Monitor daily sales performance and proactively suggest improvement ideas to enhance commercial results and customer experience.
- Support Store Manager in floor supervision, daily briefings, and mentoring junior team members when required.
- Maintain the highest standards of grooming, professionalism, and store presentation in accordance with luxury retail expectations.
- Demonstrate strong product knowledge and brand heritage understanding to consistently deliver elevated brand storytelling.
- Develop operational and leadership capabilities with the objective of progressing toward Senior Sales or Store Management roles.
Qualifications:
- Minimum 2–4 years of experience in luxury or premium retail environment, preferably within fashion, accessories, lifestyle, or beauty categories.
- Proven track record in achieving sales targets and delivering high-quality client engagement.
- Strong interpersonal and communication skills with the ability to build and nurture long-term client relationships.
- Passionate about luxury retail, brand excellence, and delivering superior customer experience.
- Positive, proactive attitude with strong ownership mindset and readiness to take on leadership responsibilities.
- Proficient in POS systems and retail operations; familiarity with CRM tools and basic Microsoft Office (Excel / PowerPoint) is an advantage.
- Fluent in Thai; English or Mandarin proficiency is a strong advantage, particularly in high-tourism locations
Why Join Us
Be part of an established organization with a long-standing and trusted brand heritage.
Work alongside passionate teams in a dynamic, fast-paced industry.
Enjoy strong career development opportunities and a competitive compensation package.
Please note: Only shortlisted candidates will be contacted by our HR team.
