Sales Coordinator (Contract)

Job Profile and Descriptions

The Sales Coordinator role:

. Supports the Area Sales Manager(ASM) in attaining the monthly as well as annual targets. Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.

. Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

. Building relationships with new and existing customers emphasizing the value adding services and qualities of Leki Aviation to encourage customer confidence and grow the business.

. Identify and provide product solutions to meet customer requirements to ensure a high level of customer service and satisfaction.

. Support Finance debt account reconciliation efforts to help maximize company profitability.

. Respond to technical inquiries utilizing Technical Documentation.

. Perform other duties as assigned

Duties and Responsibilities

. Maintain and continuously develop a healthy relationship with new and existing customers.

. Provide sales and administrative support to the ASM involving efficient handling of day to day operation.

. Support the ASM in attaining sales targets.

. Assist in the implementation of the sales strategy as prepared by the ASM.

. Ensure effective communication with logistics team for status of order.

. Create and update the status of quotation and sales order in the ERP system

. Maintain the company's contact database management with up-to-date contact and sales activity details.

. Respond to sales inquiries from new and existing customers.

. Provide timely information to the ASM on customer feedback on products and services.

. Identify business trends and partake in forecast demand from customers.

. Monitor trends and evaluate the performance assessed against monthly sales goals.

Desired Skills and Experience

Bachelor's Degree highly desirable but not a must. Aviation experience is a plus but not a requirement.

1-4 years experience in sales and related fields with a provable track record. Fluent English verbally and written communication skills. Attention to detail. Good interpersonal communication skills. Must be friendly and professional demeanor. Excellent attendance and dependability. Excellent interpersonal skills are required and must be able to work well independently or in a team environment.

Knowledge, Skills, Demonstrated Capabilities:

. Ability to respond to customers with efficiency and engage in positive exchanges with customers, managers, and team members.

. Able to provide answers to complex inquiries related to ordering parts, and services.

. Able to decide to escalate order processing and material sourcing issues to management.

. Comprehensive knowledge of aircraft spares preferred.

. Ability to prioritize and manage workloads.

. Has demonstrated a high professional integrity and ethical standards.

. Excellent communication skills at all levels, verbal and written.

. Enthusiastic with a high level of energy, persistence and can do attitude.

. Detail orientated, self-motivated and flexible with the ability to succeed in a business environment.

. Must have superior written and verbal communication skills

. Must have good organizational skills and the ability to effectively prioritize tasks.

. Must have excellent computer and technical skills (MS Office)

. Must have experience from using ERP systems like SAP, Quantum Control etc.

. Must be detail oriented.