Responsibilities
Sales Support:
- Assist the sales team with administrative and operational support.
- Coordinate and work closely with Sales Dept and Purchasing Dept.
- Track and follow up on customer orders, delivery schedules, and payments.
Customer Service:
- Handle customer inquiries via phone and email.
- Provide timely updates to customers on order status, delivery, and product availability.
- Resolve customer complaints or escalate issues to the appropriate department.
Documentation & Reporting:
- Maintain proper filing of sales documents such as quotations, purchase orders, and contracts.
- Update and maintain customer records in the excel.
Coordination & Communication:
- Liaise with internal departments (e.g., logistics, finance, production) to ensure smooth order processing and delivery.
- Coordinate with suppliers or external vendors when needed.
- Schedule and arrange meetings, deliveries, and follow-ups for the sales team.
- Any other ad-hoc duties assigned by management.
Requirements
- Obtained at least a Diploma in any field.
- Excellent written and verbal communication skills with strong analytical abilities.
- Ability to work well under pressure, detail-oriented and employs a proactive approach to problem-solving.
- Positive working attitude, demonstrate good interpersonal skills and ability to work collaboratively in a team.
- The ability to multitask, works in a fast-paced environment, and meets deadlines.
- Meticulous & high sensitivity in managing confidential reports.
- Knowledge of MS office & proficient in Excel.
- Must be willing to learn.
