Sales Development Executive

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people's lives around the globe.

We are now inviting dynamic and driven professionals to join us as a Sales Development Executive (Thailand), contributing to our growth ambitions and strengthening our market presence in this rapidly evolving sector.

Role Purpose

The Sales Development Executive plays a vital role in supporting GF's commercial and operational performance in Thailand. The position ensures efficient internal sales processes through the preparation of SAP quotations, order management, delivery coordination, and support for commercial proposals and project tender submissions. Beyond sales operations, the role contributes to smooth office administration, marketing activities, and basic accounting functions that underpin daily business continuity.

In addition, the Sales Development Executive acts as a key liaison for HR operational matters, coordinating with HR SSC and HR Business Partners to facilitate HR processes and contribute to employee engagement initiatives. Through timely communication, accurate documentation, and proactive follow-up, this role enhances customer satisfaction, strengthens internal collaboration, and supports GF's overall business growth in the Thailand market.

Responsibilities

Internal Sales & Commercial Support

1. Prepare SAP quotations and monitor order confirmations.
2. Coordinate deliveries and oversee the preparation of shipping documents.
3. Develop commercial proposals based on customer requirements, including basic price and discount discussions in SAP.
4. Conduct systematic and proactive follow-up on offers and quotations, including basic analysis and recommended actions.
5. Support the external sales team in preparing project tender submissions and associated documentation.

Sales Coordinator & Customer Support

1. Handle incoming phone calls and customer product inquiries in a professional and timely manner.
2. Provide internal sales coordination to ensure seamless communication and workflow across teams.

Office Administration & Marketing

1. Oversee general office management such as renewals of business registration, licenses, permits, and insurance-related matters.
2. Assist Sales Engineers with the preparation of marketing materials and coordinate logistics for marketing events and customer activities.

Accounting & Payment Support

1. Perform basic bookkeeping tasks and support payment collection and follow-up activities in coordination with the finance team.

HR Coordination

1. Liaise with HR SSC and HR Business Partners to coordinate HR operational matters and support employee engagement initiatives.

Competences and responsibilities

Education & Experience:

• Bachelor degree in Business Administration, Sales, Marketing, Accounting, or a related field.
• Minimum of 2-3 years of experience in internal sales, sales coordination, or customer service roles.
• Experience in handling SAP or other ERP systems is highly preferred.

Technical Skills:

• Proficiency in SAP for generating quotations, processing orders, and managing deliveries.
• Strong understanding of sales processes, including commercial proposal preparation and follow-up.
• Basic knowledge of bookkeeping, accounting processes, and payment collections.
• Familiarity with office management tasks, such as business registration renewals and license updates.

Sales & Marketing Support:

• Ability to assist external sales teams with government project tender submissions and marketing material preparation.
• Experience in coordinating marketing events is a plus.

Communication & Interpersonal Skills:

• Strong verbal and written communication skills for effective customer interactions and internal coordination.
• Ability to speak and read English and Chinese is required to liaise with English- and Chinese-speaking stakeholders.
• Excellent follow-up and organizational skills, with the ability to manage multiple tasks simultaneously.

Problem-Solving & Attention to Detail:

• High attention to detail in preparing quotations, managing documentation, and ensuring the accuracy of sales data.
• Strong problem-solving skills to resolve delivery or customer-related issues.

Teamwork & Collaboration:

• Ability to work collaboratively with both internal teams (sales, accounting, marketing) and external stakeholders.

Time Management:

• Strong organizational and time management skills, with the ability to meet deadlines in a fast-paced environment.

Adaptability:

• Ability to adapt to changing customer requirements and business needs, ensuring flexibility in handling various tasks.

Customer-Focused:

• Strong customer service orientation with a proactive approach to addressing customer inquiries and ensuring satisfaction