About Shangri-La Bangkok
Located along the iconic Chao Phraya River, Shangri-La Bangkok is one of Thailand's leading luxury hotels. The hotel features 802 elegantly appointed guestrooms and suites, multiple award-winning restaurants and bars, extensive meeting and event facilities, and the signature Shangri-La hospitality that has made the brand renowned worldwide.
We are seeking a dynamic and results-driven Sales Manager – MICE to join our Sales team. This role is responsible for driving Meetings, Incentives, Conferences and Exhibitions (MICE) business, developing strategic client relationships, and maximizing revenue opportunities across domestic and international markets.
Responsibilities
- Develop and maintain strong relationships with corporate clients, event agencies, Professional Conference Organizers (PCOs), Destination Management Companies (DMCs), and other key MICE partners.
- Identify, develop and secure new MICE business opportunities, including meetings, conferences, incentive groups, exhibitions and corporate events.
- Conduct proactive sales calls, client meetings, presentations, hotel site inspections and familiarization trips to generate business.
- Prepare proposals, negotiate contracts and pricing, and manage client accounts to maximize revenue and profitability.
- Work closely with Events, Revenue, Reservations and operational departments to ensure seamless event planning and successful execution.
- Monitor market trends, competitor activities and customer needs to develop effective sales strategies and achieve business objectives.
- Represent the hotel at trade shows, industry events, networking functions, sales missions and roadshows.
- Prepare sales reports, forecasts and account development plans.
- Achieve and exceed assigned sales targets while maintaining Shangri-La's luxury service standards and delivering exceptional customer experiences.
Qualifications
- Must be legally authorized to work in Thailand without employer sponsorship.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing or a related field.
- Minimum 1 years of experience in hotel Sales experience
- Strong understanding of the MICE industry, including corporate meetings, conferences, incentive travel and event management.
- Excellent communication, negotiation, presentation and relationship-building skills.
- Proven ability to develop new business and manage key accounts.
- Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.
- Good command of both spoken and written English; additional languages are an advantage.
- Proficient in Microsoft Office applications, including Excel, Word and PowerPoint.
- Experience with Delphi, Opera Cloud or other hotel sales systems is an advantage.
