Sales
Permanent
Job Description
Be part of something bigger. Decode the future.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.
For more than one hundred years now, we've been working at the forefront of shaping lives for the better, developing products that meet people's demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build a future home!
All about the role:
The Sales Operations Project & Process Improvement Manager
drives end-to-end operational excellence across the Order-to-Cash and S&OP processes by optimizing workflows, standardizing procedures, and ensuring compliance. The role leads KPI management, enhances reporting and analytics, and fosters cross-functional collaboration to improve planning accuracy and execution. Additionally, it champions customer service improvements, knowledge management, and training initiatives, while coaching teams and engaging stakeholders to deliver continuous improvement and superior business performance.
Relocation is supported for candidates based outside Thailand. We also provide hybrid working arrangement.
What you'll do:
Process Optimization & Standardization
- Lead harmonization of order processing through process mapping and automation strategies to drive productivity.
- Design and implement standardized workflows and SOPs to enhance operational efficiency across the region.
- Ensure compliance with regional standards and local policies.
- Drive improvements in S&OP process execution, enhancing planning accuracy, cycle efficiency, and alignment between commercial and supply chain teams.
Performance Management & KPIs
- Establish and maintain regional order processing capabilities and performance metrics.
- Own and monitor KPIs related to customer satisfaction and order processing, collaborating with relevant departments for continuous improvement.
Cross-Functional Collaboration
- Partner with Demand Planning, Supply Chain, Trade Operations, and Finance to strengthen regional reporting and analytics, integrating demand planning, inventory forecasting, and operational predictions.
- Collaborate with Sales, Product Line, and Finance to develop operating models, service level agreements, and improve planning assumptions, exception management, and root cause analysis.
Customer Service & Stakeholder Engagement
- Lead customer service process enhancement projects and provide continuous feedback on efficiency.
- Actively engage internal and external stakeholders to ensure satisfaction and alignment with business objectives.
Knowledge Management & Training
- Develop and maintain comprehensive documentation for Order-to-Cash processes, ensuring accessibility and accuracy.
- Design and deliver training programs for regional teams to build expertise in order processing, customer service, and related operational workflows.
- Promote best practices and continuous learning through knowledge-sharing platforms and regular capability-building sessions.
Team Leadership & Continuous Improvement
- Manage and coach the team to foster a culture of continuous improvement in planning and operational processes.
- Provide functional support to commercial teams and handle ad hoc requests with agility.
Who you are:
- Experience: 812 years of progressive experience in Sales Operations, Supply Chain, or Commercial Operations, with at least 35 years in a leadership or process improvement role.
- Prior Roles: Background in Order-to-Cash management, S&OP execution, or operational excellence within multinational or regional organizations.
- Process Improvement Expert: Proven track record in optimizing Order-to-Cash and S&OP processes, designing standardized workflows, and implementing automation strategies.
- Analytical & Data-Driven: Strong ability to interpret data, manage KPIs, and leverage analytics to drive planning accuracy and operational efficiency.
- Cross-Functional Collaborator: Skilled in partnering with Sales, Supply Chain, Finance, and Customer Service teams to deliver integrated solutions.
- Knowledge Management & Trainer: Experience in creating documentation, training programs, and capability-building initiatives.
- Customer-Centric Mindset: Committed to improving customer service processes and stakeholder engagement.
- Leadership & Coaching: Demonstrated ability to manage and develop high-performing teams, fostering continuous improvement culture.
- Compliance & Governance: Familiarity with regional standards and local policies.
- Tools & Systems Expertise:
- ERP systems (SAP required)
- Advanced Excel and data visualization tools (Power BI)
- S&OP and demand planning tools (IBP)
- Automation and workflow tools (RPA solutions, BPM platforms)
Core Competencies for this role:
- Drive Results
- Collaborate & Influence
- Lead Change
- Customer Focus
- Build Capability
- Business Acumen
Core Competencies:
- International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;
- Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;
- Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;
- Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;
- Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;
- Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;
- Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;
- Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!
Where you'll be:
You will be based at the Regional office in Bangkok, Thailand.
Benefits Highlights:
- Flexibility of work hours with hybrid work arrangement
- Discounts on Electrolux products and services.
- Medical & Hospitalization coverage.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find out more:
- https://career.electroluxgroup.com/global/en
