Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
Partnering with the sales team to ensure that new customers are onboarded successfully.
Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
Ensuring a high level of customer renewals.
Building strong product expertise and providing training & ongoing support as required.
Providing feedback and advocacy on customer pain-points to internal teams.
Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
Handling incoming queries and building good client relationships.
Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
Handing over qualified leads to the sales teams with the objective of closing the sale.
Maintaining and updating the lead generation database.
Achieving weekly/monthly targets as set out by the business.
Ideal Profile
You have at least 2 years experience within a Customer Success or Inside Sales / Sales Development Representative role, ideally within the Apparel & Sporting Goods, Real Estate and FMCG industry.
You have a proven track record of meeting/exceeding your targets.
You possess excellent interpersonal as well as written and verbal communication skills.
You are highly goal driven and work well in fast paced environments
You are a self-starter and demonstrate a high level of resilience
What's on Offer
Opportunity within a company with a solid track record of performance
