At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We're proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.
More about Diversey: https://www.solenis.com/en/markets/institutional/
What You'll Do
As a
Sales Representative, you will be the key contact for our
hotel and hospitality customers in the
Samui area. You'll ensure Diversey's hygiene solutions are implemented effectively, deliver excellent customer service, and help our clients achieve world-class hygiene standards.
Responsibilities
- Service and manage existing accounts, obtain orders, and establish new business opportunities by planning and organizing daily sales activities across assigned territories and customer segments.
- Drive sales growth by identifying opportunities within existing and potential customers through product and application recommendations, while continuously focusing on sales target achievement.
- Adjust sales presentations and strategies based on customer needs, business types, and market opportunities.
- Submit orders and maintain accurate sales and customer records using price lists, product literature, and territory sales data.
- Keep management informed through regular activity and performance reports, including daily call reports, work plans, and territory analyses.
- Monitor market trends and competitor activities, including pricing, products, delivery schedules, and merchandising techniques, and recommend improvements to products, services, and policies accordingly.
- Resolve customer complaints and service-related issues by investigating problems, developing solutions, and coordinating recommendations with management.
- Liaise closely with Technicians and Corporate Account Managers to ensure effective service and account management support for customers.
- Maintain professional and technical knowledge by attending workshops, reviewing publications, building professional networks, and participating in industry-related activities.
- Contribute to overall team success by supporting related tasks and initiatives as needed.
Requirements
- 3-5 years of experience in sales or customer service, preferably within hotels, hospitality operations, or related sectors such as retail, FMCG, or hygiene/cleaning solutions.
- Strong customer-service mindset with excellent communication and interpersonal skills.
- Basic technical understanding of cleaning and hygiene products; knowledge of food safety is a plus.
- Ability to work independently, prioritize tasks, and solve problems in the field.
- Confident in delivering product demos and on-site training.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Good English communication skills (written and spoken).
- Willingness to travel frequently within Samui and nearby areas.
- High integrity and a strong sense of responsibility toward customer success.
Some Benefits Of Working With Us
- Competitive salary and bonuses
- Competitive health + wellness benefit plan
- Continuous professional development with many opportunities for growth
- Hybrid work arrangement
We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
