One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travelers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.
The RIMOWA Sales Supervisor is responsible for supporting the Store Manager in increasing the overall performance of the store. They will lead the team in generating sales through exceptional client relations and product knowledge while acting as an ambassador for the brand.
Responsibilities:
Sales and Client Relations
- Lead the team in achieving personal and store sales goals.
- Demonstrate sales leadership by playing an active role on the selling floor.
- Offer insightful feedback to the Store Manager on product assortment, buying trends and customer requests.
- Provide training to the team in selling techniques and product knowledge.
- Lead the team by example, demonstrating the highest level of service for a luxury brand while cultivating new and existing clients.
- Serve as a brand ambassador of RIMOWA, play an active role in the community and proactively seek outreach/networking opportunities.
Team Management
- Mentor the sales team on performance, foster professional development, and nurture corporate culture.
- Inspire and energize the sales team through the creation of a fun work environment.
- Apply and instill RIMOWA clienteling practices, actively building each team member's business acumen and contributing to the overall store performance.
Stock and Inventory Management
- Collaborate with the manager to align inventory with business requirements, ensuring optimal stock levels.
- Oversee all repair processes in coordination with RIMOWA policy and procedures while providing exceptional customer service.
- Ensure accurate stock management and efficient receipt and transfer of all goods.
Operations
- Maintain operation of all POS functions to ensure accurate store reporting and accounting.
- Assist in weekly and monthly sales/marketing reports using Excel and Cegid.
- Address any facilities issues as they arise while controlling operational costs.
Visual Merchandising
- Curate the store's merchandise and realize window displays in accordance with company directives for collections.
- Ensure the upkeep of all display fixtures, lighting and marketing material to showcase an aesthetically appealing and on-brand environment.
