Sales Support Executive (Customer Service)
Biomedia (Thailand) Co., Ltd.
Responsibilities:
- Coordinate and manage all incoming requests from clients with high level of interpersonal skills to ensure customer satisfaction.
- Experiences in Medical Devices or Pharmaceutical business would be advantageous
- Having experiences in bidding in hospital documents preparation
- Handle all incoming requests related to services from customers and inter-departments.
- Assign all the enquiries to the correct parties and provide good customer service skills by responding on the enquiry within a set time frame.
- Plan and Manage schedule for the engineers and required tools to ensure smooth process.
- Monitor closely on the job assigned to engineers, anticipate potential issues and amend schedules reasonably to ensure turnaround time is meet.
- Provide the best solutions to customers and engineers when there is a change in schedule.
- Handle stock availability for spare parts and liaise closely with Internal and External departments (Operations, Warehouse etc.) to oversee the timely arrival for the spare parts.
- Data management for routine report generation and service planning.
- Review and implement process improvements to better departmental workflow and efficiency for the improvement of quality and monitors work to ensure quality is met.
- Any other ad-hoc tasks as assigned by the Manager.
Qualifications
- Min Diploma or equivalent
- Good in Customer Service and Problem Solving.
- Good time management and prioritization skills
- An organized, meticulous and disciplined person with a good eye for details
- Good proficiency in written and spoken English
- Proficient in MS Office – Word, Excel, PowerPoint
- The resume/CV must be written in English
- Experiences Sales Support for Medical Devices and Pharmaceutical Business minimum 1 year
