Salesforce Solution Architect
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Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Salesforce Architecture, Enterprise Integration
Define and own the end-to-end Salesforce Sales Cloud architecture for Tele-Sales solutions, ensuring scalability, performance, security, and alignment with business objectives.
Design and govern CTI integrations with telephony platforms, including click-to-dial, screen pop, call recording, omnichannel interactions, and agent desktop capabilities.
Provide architectural leadership across Salesforce Sales Cloud, integrations, data migration, reporting, automation, and enterprise system connectivity.
Collaborate with business stakeholders, product owners, development teams, and enterprise architects to define solution roadmaps and architecture standards.
Lead architecture reviews, technical governance, solution estimation, risk management, and deployment strategy while ensuring adherence to Salesforce and industry best practices.
Strong understanding of Salesforce APIs, integrations, and customer engagement processes.
Is travel required for position*
NO
Practice Unit (PU)*
ECAS
ECMS REQ ID*
566789
Project Location*
Singapore
Delivery SPOC*
B Naresh Kumar, Shikhar Daangri
Relevant Experience*
12 Years
Mandatory skills*
Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Salesforce Architecture, Enterprise Integration
Define and own the end-to-end Salesforce Sales Cloud architecture for Tele-Sales solutions, ensuring scalability, performance, security, and alignment with business objectives.
Design and govern CTI integrations with telephony platforms, including click-to-dial, screen pop, call recording, omnichannel interactions, and agent desktop capabilities.
Provide architectural leadership across Salesforce Sales Cloud, integrations, data migration, reporting, automation, and enterprise system connectivity.
Collaborate with business stakeholders, product owners, development teams, and enterprise architects to define solution roadmaps and architecture standards.
Lead architecture reviews, technical governance, solution estimation, risk management, and deployment strategy while ensuring adherence to Salesforce and industry best practices.
Strong understanding of Salesforce APIs, integrations, and customer engagement processes.
Desired skills*
Salesforce Platform Developer I / II
Salesforce Sales Cloud Consultant
Job ID: 152008855
Skills:
salesforce solution architect, CTI Integration, Salesforce Sales Cloud
Skills:
Solution architecture, Enterprise Architecture, Salesforce Sales Cloud, Project Estimation, Lead Management, Business Analysis, Salesforce integrations, Customer journeys, CRM, Stakeholder Management
Skills:
Marketing Cloud, Service Cloud, Salesforce Sales Cloud, field service, Experience Cloud
