Sea Logistics Operational Care Specialist, Export

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How you create impact

You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

• To create/complete shipment details in our internal transport management system (carrier/vessel, item description etc).
• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To coordinate with our customer care teams (CCL), haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
• To obtain dangerous goods (DG) approval where necessary.
• To create files for consolidation containers (unless performed by dedicated planners).
• To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
• To support in resolving claims + disputes.

What we would like you to bring

• Minimum 2 years of experience
• Strong sense of urgency
• Able to multitask effectively
• Proficient in Microsoft Excel, including Pivot Tables and VLOOKUP
• Extensive experience in end‑to‑end operational processes
• Exposure to a global or international working environment
• Comfortable with a routine-oriented role
• Intermediate level of English communication (spoken and written)

What's in it for you

• Miscellaneous benefits such as dental, hospitalization and others
• Annual Wage Supplement (AWS)
• Training and development