Sea Logistics Operational Care Specialist

3-5 Years

Posted a month ago
Be among the first 10 applicants

Job Description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

How you create impact

You will be enabling transport activities by executing bookings, entering orders + generating all required exportdocumentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely
and efficient manner). As always, these activities are in line with all relevant governance + regulatoryrequirements.

To create/complete shipment details in our internal transport management system, coordinate with allinvolved stakeholders + organize transport based on the customer promise, obtain DG approvals whererequired, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong dataquality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts whiletaking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions,VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
To release BAL B/L as per Financial Guidelines + working instructions.
To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profitmaximization by providing cost awareness to the CCLs.
To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
To support and resolve claims + disputes.

What we would like you to bring

Minimum 3 years of relevant working experience in operations or customer service for sea freight.
Prior experience in end-to-end operations, with a strong focus on document management is preferred.
Background in Customer Service (CS) and/or Operations will be an advantage.
Ability to manage high-volume workloads.
Basic English communication skills are required.

What's in it for you

Miscellaneous benefits such as dental, hospitalization and others
Annual Wage Supplement (AWS)
Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

More Info

Job Type:

Permanent Job

Industry:

Logistics /Courier /Freight /Transportation

Function:

Logistics

Employment Type:

Full time

About Company

Kuehne + Nagel Pte Ltd

Kuehne + Nagel International AG (or K&#252;hne + Nagel) is a global transport and logistics company based in Schindellegi, Switzerland.It was founded in 1890, in Bremen, Germany, by August K&#252;hne and Friedrich Nagel.It provides sea freight and airfreight forwarding, contract logistics, and overland businesses. In 2010, Kuehne + Nagel was the leading global freight forwarder, accounting for nearly 15% of the world's air and sea freight business by revenue, ahead of DHL Global Forwarding, DB Schenker Logistics, and Panalpina.As of 2017, it has more than 1,336 offices in 109 countries, with around 82,000 employees.

Job ID: 149307495

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