Senior Account Manager

Purpose of the role

The Senior Account Manager (SAM) plays a key role in ensuring the successful planning, coordination, and delivery of client projects throughout the entire marketing production lifecycle. They serve as a primary day-to-day contact for client stakeholders and internal teams, maintaining a strong focus on quality, timeliness, and impact. This role requires someone who can manage complex workstreams, contribute to strategic discussions, and ensure every touchpoint meets or exceeds expectations.

With a comprehensive understanding of the end-to-end print / POSM production delivery process from brief to execution, the SAM ensures consistency, collaborative momentum, and ongoing improvement. They also assist the Operational Team Lead in identifying opportunities and fostering a culture of continuous development.

Key Responsibilities:

• Own and overseedaily project management from briefing to delivery, ensuring clarity, accuracy, and control throughout.
• Foster and sustain strong relationships with client-side contacts, serving as a reliable, solutions-focused partner.
• Work closely with creative, performance, and production teams to ensure alignment and punctual delivery.
• Contribute to strategic scoping and briefing sessions, helping shape solutions that meet brand, shopper, and procurement goals
• Ensure quality control procedures are upheld and outputs meet all brand, budget, and timeline requirements
• Support internal reviews and retrospectives to drive operational improvements and repeatable best practices
• Promote consistent documentation, status tracking, and reporting to ensure teams and stakeholders stay aligned.

Skills, knowledge, experience and exposure

• Minimum 6 years experience in client services, marketing, print/POSM production, or retail campaign delivery ideally in an agency environment
• Proven track record managing complex, multi-stakeholder projects in fast-paced environments
• Excellent project management, timekeeping, and organizational skills
• Strong communicator and confident relationship builder at all levels, who can manage multiple stakeholders and priorities
• Good commercial awareness and attention to budget control
• Able to proactively identify risks and recommend solutions
• Comfortable navigating ambiguity and able to course-correct when needed
• Understanding of shopper marketing and/or retail activation is a plus

Mindset and temperament to navigate the role

The ideal Senior Account Manager is hands-on, proactive, and solutions-focused someone who thrives on detail but understands the bigger picture. They are naturally collaborative, bringing energy and organization to delivery teams, and take pride in being someone both clients and colleagues can rely on.

Calm under pressure and confident in communication, they remain focused on outcomes even in challenging situations. With a growth mindset and a strong work ethic, they consistently seek ways to improve delivery, anticipate client needs, and enhance the role of account management within the team.

They are inquisitive, commercially conscious, and driven by the desire to do excellent work with exceptional people.

Any specific role requirements

• This is an in-market role and requires the Senior Account Manager to be based in the client's office on a day-to-day basis.
• Fluent in English and local market language.
• Experience working across shopper, trade, or retail channels is preferred.