Senior Account Manager (Global Chains and Connectivity)

Job Description

Job ID: MJ000265

About Traveloka

Traveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travelers across the region with flights, hotels, experiences, financial services, and more — all from a single platform. Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognized consumer brands in the region.

We move fast because the region demands it. Southeast Asia is young, mobile-first, and growing faster than almost anywhere else on earth. We are not transplanting a Western playbook — we are writing a new one, from scratch, for a market that does not look like anywhere else — and we are calling for people who want to be part of that.

About The Team

The Accommodation team owns the hotel and property booking experience across Traveloka's eleven markets — from budget guesthouses in Bali to premium international chains in Bangkok and Singapore. We win by getting supply right destination by destination: the right property, at the right price, available every time a traveler searches.

This is the partnership and account-management engine behind that supply. You sit across the table from hotel owners and chains, turning conversations into competitive rates, exclusive inventory, and partnerships that grow. You will know your portfolio better than anyone — what each property needs, where we can win share, and how to make Traveloka the channel they bet on. If you like ambitious commercial targets, real ownership of relationships, and seeing your deals show up in what millions of travelers book, this is your team.

About The Job

As a Chains Account Manager, you are responsible for managing chain partnerships with global hotel chains, driving revenue growth, strengthening partner relationships, and ensuring seamless connectivity performance across the portfolio.

You role is structured with a 70% focus on account management & commercial strategy, and a 30% focus on managing connectivity partners — making it ideal for someone who combines strong business acumen with operational understanding

• Own and manage relationships with global hotel chains.
• Scale Traveloka's connectivity ecosystem by managing Channel Managers and Switch providers to expand high-quality hotel supply coverage across key markets.
• Negotiate commercial terms, analyze performance metrics & provide actionable insights to hotel chains- act as the primary account lead for these chains.
• Lead end-to-end commercial negotiations with supply partners, working cross-functionally with Product, Engineering, and Legal teams to drive successful integrations.
• Drive performance optimization of existing partners through a data-driven approach, focusing on key metrics such as supply coverage, ARI quality, conversion, and revenue contribution.
• Develop and execute Joint Business Planning aligned with partner and company objectives.
• Act as the primary point of contact for strategic partners, leading ongoing communication, issue resolution, and alignment on roadmap and performance improvements.
  
  

Job Requirements

• You have minimum 8 years experience working in sales, account management, market management, project management, or a travel technology company.
• You have OTA, travel, or hospitality experience preferred.
• You have strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within deadlines.
• You have excellent communication skills with the ability to manage and influence multiple stakeholders.
• You have strong analytical skills with a proven track record of data-driven decision-making processes.
  
  

Join Us

If you have read this far and felt something click — the problem, the scale, the moment — we would like to hear from you.

We review every application. If your background is a strong fit, you will hear from us within 5 business days.

We are building the kind of company where strong people choose to stay because the work keeps getting bigger and better. If that is what you are looking for, apply.