Your Dreams, Our Future.
Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Cl de Peau Beaut, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.
Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.
At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.
Responsibilities
Operations:
- Plan, organize, and control daily activities for Receiving, VAS, and Goods Return departments to meet SLA targets.
- Monitor and verify accuracy of inbound receiving, labeling, and return processes.
- Coordinate with Inventory, Transportation, and Customer Service teams to ensure smooth workflow.
- Analyze operational issues and implement process improvements to enhance efficiency and reduce errors.
People Management
- Lead and manage team members across departments, ensuring proper task allocation based on skills and workload.
- Motivate and develop staff through training, coaching, and performance feedback.
- Monitor team productivity and address performance gaps promptly.
- Manage work schedules and leave planning to align with operational demands.
Equipment/Safety
- Ensure proper use and maintenance of warehouse equipment (e.g., forklifts, pallet jacks) for safe and efficient operations.
- Enforce compliance with safety standards and SOPs across all activities.
- Report and resolve safety incidents or hazards immediately.
- Liaise with maintenance teams to keep equipment in optimal condition.
Quality
- Guarantee labeling accuracy in compliance with FDA and legal requirements.
- Maintain product quality during receiving and return processes according to company standards.
- Implement corrective actions for non-compliant products and report to relevant stakeholders.
- Prepare quality reports and monitor KPIs for continuous improvement.
Relationships - Customers
- Continually maintain a professional and courteous relationship with all internal/external customers.
- Audit operation to ensure service standards are being met.
- Meet with customers to discuss performance against KPIs.
- Establish customer relations training programs for all front-line personnel.
Inventory Management
- Ensure current and accurate inventory control for all products.
Information Technology
- Ensure the creation of the necessary warehouse information systems to meet company objectives and facilitate the efficient operations of the warehouse.
- Ensure that necessary warehouse computer software and hardware are provided.
- Remain knowledgeable regarding changes in hardware and software technology.
Security
- Ensure the security of the facility, its environment, employees and contents.
- Conduct regular instruction in good security practices.
Iso
- Ensure warehouse operations comply with ISO 14001 environmental management and ISO 45001 occupational health & safety standards.
- Promote and maintain team awareness of ISO requirements, supporting continuous improvement in environmental and safety practices.
Required Business Experience / Skills / Qualifications
- Bachelor or Master degree in Logistics, International Business Management, Business Administration or any related field.
- English communication skill.
- 5 7 years of experience in a distribution environment, managing Warehouse operation, especially DC operations.
- Effective decision making, planning, and analytical skills.
- Proficiency in WMS, SAP, MS Office (Excel, Word and PowerPoint).
- A broad range of management skills is required with particular emphasis on leadership, supervision, motivation, communication, and planning.
You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization's values.
What We Can Offer You
At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:
- Medical, Dental, & Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Paid Volunteer Days
- Paid Company Holidays
- Paid Parental Leave
- 401K with 6% Company Match
- Talent Development & Learning Programs
- Internal & International Mobility
- Product Discounts & Annual Gratis
- Employee Led Affinity Groups
- Tuition Reimbursement
Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law
