Description
Key Responsibilities
- Coordinate administrative processes including proposal developments, statements of work, contracts, project codes, billing, invoicing, document management, data requests, meeting arrangements, follow-ups and client database management.
- Maintain project tracking files, monitor project status, support timesheet management and help ensure timely completion of deliverables.
- Assist with client delivery for retirement and provident fund projects, including actuarial valuation support, report preparation, market research, benchmarking, and presentation materials.
- Support business development activities including proposal preparation, client research, pipeline tracking, sales campaign coordination, and follow-up with prospects or existing clients.
- Coordinate with internal teams at WTW Thailand (Work & Rewards, Health & Benefits, Insurance Consulting, Finance, Legal, Operations) and across Retirement in Southeast Asia.
- Help improve operational discipline, knowledge management, standard templates, workflow documentation, and efficient use of internal systems and tools.
- Provide support for webinars, thought leadership materials, client events, and other marketing or client engagement initiatives.
- Contribute to strong client service by ensuring accuracy, responsiveness, confidentiality, and timely communication.
Qualifications
Qualifications and Experience
- Bachelor's degree in business administration, liberal arts, finance, accounting, economics, human resources, or a related field.
- 1-3 years of experience in consulting, employee benefits, retirement, provident fund, actuarial support, project coordination, administration, or professional services is preferred.
- Strong organizational skills with the ability to manage multiple tasks, deadlines, stakeholders, and confidential information.
- Good analytical skills with attention to detail and comfort working with data, reports, spreadsheets, and client materials.
- Strong written and verbal communication skills in English and Thai.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, Outlook, and Teams
- Proficiency in using AI tools to improve productivity, research, data analysis, document drafting, presentation preparation, and workflow efficiency.
Desired Attributes
- Client-focused, proactive, collaborative, and willing to learn across both administrative and consulting responsibilities.
- Commercially minded, with an interest in how efficient operations, high-quality delivery, and business development contribute to revenue growth.
- Able to work independently while maintaining strong teamwork, professional judgment, and accountability.
- Comfortable working in a fast-paced consulting environment with changing priorities and peak-season deadlines.
