Senior Assistant Manager (Automation), Office of Digital Empowerment

JoinSingHealth's Office of Digital Empowerment (ODE) and play a meaningful role inshaping how one of Singapore's largest public healthcare clusters embracesdigital transformation.

Weare seeking a Senior Assistant Manager to support the implementation, adoption,and governance of digital and automation solutions across SingHealth. Workingwith stakeholders, institutions, and internal teams, you will help deliverscalable and sustainable digital capabilities across the cluster.

WhatYou Will Do:

Youwill work with stakeholders to evaluate solution options, and provide advisory support on digital and automation platforms. This includes supporting thedesign, configuration, implementation, testing, and continuous improvement ofsolutions to ensure they are scalable, user-centric, and aligned withorganisational requirements. You will lead user engagement activities fordigital and automation solutions, including feedback collection, and support tousers adopting new platforms. You will plan and deliver workshops and training sessions, design supporting materials, and drive adoption campaigns andcommunity building efforts across institutions. Alongside this, you willdevelop and maintain solution documentation, user guides, and governancematerials, and prepare adoption tracking reports and effectiveness metrics.

Youwill also coordinate project activities, timelines, and deliverables, managevendor coordination, and drive stakeholder communication and reporting. Youwill collect and analyse user adoption data and usage trends, and presentreports on engagement, adoption, and impact to support evidence-based decisionmaking. You may occasionally take on additional responsibilities related todigital innovation and enablement as assigned by leadership.

Job Requirements:

• Bachelor's Degree in Computer Science, Information Technology, or a related field. Professional certifications in project coordination, digital literacy, or technology training would be an advantage.
• At least 4 years of experience in technology support, project coordination, or user training roles, with at least 1 year of hands-on experience with automation platforms such as Robotic Process Automation (RPA), Microsoft Power Platform, or Generative AI (GenAI), applied to business processes.
• Experience developing low-code/no-code solutions such as Power Automate, Power Apps, RPA workflows, or GenAI-based solutions would be an advantage.
• Experience supporting technology implementations or digital transformation initiatives, with a good understanding of change management principles.
• Excellent communication and organisational skills, with a collaborative, user-focused mindset and the ability to manage competing priorities in a fast-evolving technology landscape.
• Commitment to continuous learning and staying current with GenAI and broader digital developments.