Senior Assistant Manager, Business Liaison Office

Internal Job Description

We are seeking a dedicated individual to join our Business Office (BO) in SingHealth Community Hospitals. In this role, you will play a key part in ensuring smooth patient admissions, transfers, and financial counselling while driving operational excellence and enhancing patient experience.

Key Responsibilities

Operational Planning

• Assist in developing and implementing BO policies and procedures, work instructions, and mapping processes to support operational excellence.
• Institute internal control measures to meet performance standards.
  
  

Patient Admission & Transfer

• Oversee and coordinate patient transfers and admissions into the hospital.
• Collaborate closely with clinical teams to optimise bed utilisation.

Financial Counselling & Assistance

• Ensure the team conducts financial counselling and admission briefings for patients and their families.
• Identify patients requiring financial assistance and facilitate appropriate support
• Provide guidance to the team on enquiries relating to billing, admissions and collection of payments
• Address patient feedback and resolve complex cases with professionalism

Reporting & Analysis

• Monitor and analyse key indicators
• Prepare reports and recommend improvements to enhance operational performance

Who We're Looking For

• Bachelor's Degree in Business Administration or equivalent is preferred
• At least 4 years of working experience, with supervisory experience preferred
• Strong interpersonal and communication skills
• Genuine interest in customer service and a passion for serving patients and guests
• A collaborative team player
• Proficient in Microsft Office (Word, Excel, Powerpoint)
• This position requires working half a Saturday on a rotational basis