Senior Associate, Business Process Management (Group Private Banking)

Key Responsibilities

• Draft, review, and update Private Banking (PB) Policies, Procedures, and Standard Operating Procedures (SOPs) in accordance with Group standards, governance requirements, and regulatory guidelines.
• Ensure compliance with document governance requirements, including documentation standards, approval workflows, version control, periodic reviews, and records management.
• Prepare, coordinate, and maintain documentation for submission to governance committees and approving authorities, under the guidance of senior team members.
• Conduct process reviews and gap analyses across Private Banking workflows to identify opportunities for simplification, standardization, digitalization, and operational improvement.
• Support the design, development, and implementation of new business processes to enhance operational effectiveness.
• Assist in regional process harmonization initiatives across Malaysia and Singapore Private Banking, ensuring consistency while adhering to local regulatory and governance requirements.
• Gather, consolidate, and analyse inputs from subject matter experts and stakeholders to support process reviews, and improvement initiatives.
• Coordinate stakeholder engagement activities, including requirements gathering, process walkthroughs, documentation of discussions, and facilitation of review and approval processes.
• Support the translation of business requirements into practical and executable operational processes, procedures, and workflows.
• Assist in the communication, rollout, and implementation of new or revised policies, procedures, and process enhancements, including the collection and consolidation of stakeholder feedback.
• Monitor and track action items, implementation progress, project deliverables, and governance matters to support the timely execution of initiatives.
• Prepare reports, presentations, management information, and status updates for management, governance forums, and project stakeholders.
• Coordinate meetings, prepare meeting materials, record minutes, and follow up on action items.