The Senior Associate IT Data Center Operations Analyst is responsible for supporting and maintaining the daily operations of data center infrastructure and IT service desk functions while providing advanced technical support and operational guidance. This role serves as an experienced technical resource to ensure system stability, service availability, operational efficiency, and timely incident resolution across the IT environment.
The successful candidate will lead troubleshooting activities, support infrastructure maintenance, monitor system performance, coordinate with vendors and internal stakeholders, and contribute to process improvements and operational excellence within the data center environment
.
Key Responsibiliti
- esProvide advanced first- and second-level technical support for hardware, software, server, and network-related issu
- esHandle complex service requests and incidents, ensuring timely resolution within established SL
- AsTroubleshoot and resolve system, server, virtualization, and network issues both remotely and onsi
- teSupport daily data center operations to ensure high system availability, uptime, and operational reliabili
- tyInstall, configure, maintain, and upgrade server hardware, operating systems, and supporting infrastructu
- rePerform routine maintenance activities including system health checks, patching, upgrades, backup verification, and preventive maintenan
- ceMonitor network, infrastructure, and system performance proactively to identify and mitigate operational ris
- ksMaintain accurate documentation of incidents, root cause analysis, configurations, procedures, and maintenance recor
- dsCoordinate and work closely with vendors, customers, and cross-functional teams for troubleshooting, maintenance activities, and service delive
- ryProvide guidance and knowledge sharing to junior team members and support continuous process improvement initiativ
- esParticipate in shift operations, including weekends, night shifts, and escalation support when requir
ed
Qualificati
- onsBachelor's degree in Computer Science, Information Technology, or related fi
- eldMinimum 4–5 years of experience in IT support, network operations, data center operations, or IT infrastructure supp
- ortStrong knowledge of server hardware, Windows/Linux operating systems, virtualization technologies, and IT infrastructure environme
- ntsGood understanding of networking concepts including LAN/WAN, TCP/IP, and connectivity troubleshoot
- ingExperience with monitoring tools, ticketing systems, and operational support proces
- sesStrong analytical, troubleshooting, and problem-solving ski
- llsAbility to manage priorities in a fast-paced operational environm
- entGood communication and stakeholder management ski
- llsWillingness to work rotational shifts, weekends, or night shifts as operationally requi
red
