Senior Client Manager, Health & Benefits

5-7 Years

Job Description

Description

Client & Account Management

Own and lead senior client relationships, acting as the primary point of accountability across assigned accounts
Build trusted partnerships with client stakeholders across HR, Finance, and senior leadership levels
Develop and execute client account strategies, including service models, governance structures, and engagement plans
Lead internal account teams through effective planning, coordination, communication, delegation, and performance management
Ensure delivery of agreed service standards, KPIs, and contractual commitments

Operational Excellence & Service Delivery

Partner closely with broking, consulting, claims, and operations teams to ensure seamless execution and issue resolution
Act as escalation point for complex service issues, claims matters, or client concerns, ensuring swift and effective resolution

Client Retention, Expansion & Value Creation

Strengthen long-term client retention through proactive engagement, insight-led discussions, and continuous service improvement
Identify opportunities to enhance client value by introducing relevant Health & Benefits, Wellbeing, Global Benefits, and HR Advisory solutions
Lead regular client reviews, governance meetings, and strategic planning sessions
Ensure client satisfaction remains high, supported by feedback mechanisms, service reviews, and remediation actions where required

Market Leadership & Thought Leadership

Serve as a senior representative of WTW in the Health & Benefits market, contributing to the firm's professional reputation
Share market insights, regulatory updates, and emerging trends with clients to support informed decision-making
Build and maintain strong relationships with insurers, vendors, and market stakeholders in Thailand
Contribute to the continuous improvement of service models, operational processes, and client delivery standards
Collaborate closely with regional and global teams to leverage best practices, intellectual capital, and global solutions
Support development and coaching of junior colleagues within account teams

Qualifications

Other tasks assigned by the Company

Minimum 5 years experience in Health & Benefits consulting, brokerage, or a related senior client management role
University degree
Strong technical knowledge of employee benefits plan design, financing, and administration
Deep understanding of the Thailand Health & Benefits, insurance, and vendor landscape
Proven experience managing complex client accounts and multi-stakeholder relationships
Strong client management and stakeholder engagement skills with a clear service mindset
Excellent verbal and written communication skills, with the ability to present confidently to senior audiences
Broad understanding of regulatory, compliance, and local legislative requirements
Strong problem-solving skills and ability to manage ambiguity and complexity
Self-motivated, structured, and highly collaborative working style
Excellent Microsoft Office skills (Word, Excel, PowerPoint)
Proficiency in English

Competencies