Role Description:
We are seeking an experienced and dedicated SeniorCustomer Service Executive. The ideal candidate will play a key role in delivering exceptional service to our customers by managing inquiries, overseeing system reservations, and ensuring smooth day-to-day operations. This role demands a proactive, detail-oriented professional who is committed to operational excellence and enhancing the overall customer experience in Airline Cargo Customer Service activities.
Key Responsibilities:
- Manage and respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
- Handle cargo booking and system reservations efficiently, ensuring accuracy and adherence to operational procedures.
- Coordinate with internal departments and external stakeholders to ensure timely updates to systems and data, and to provide prompt responses to customers. Monitor daily cargo operations and proactively address any issues to minimize service disruptions.
- Follow up on bookings, shipment movements and cargo availability.
- Maintain up-to-date knowledge of cargo products, services, and procedures to provide accurate information and support.
- Ensure all customer service interactions reflect high standards of excellence and professionalism.
- Identify opportunities to improve customer satisfaction and contribute to continuous service enhancement initiatives.
- Support the documentation process and ensure compliance with regulatory and company standards.
Qualifications and Skills:
- A Thai citizen is required for this position.
- 4+ Years of experience in a customer service role, preferably within the Freight Forwarding, Airline Cargo, GSA or the Logistics industry.
- Excellent English communication skills, both written and verbal is required.
- Ability to multitask and work effectively under pressure.
- Proficiency in reservation and cargo management systems.
- Attention to detail and a commitment to timely service delivery.
- Team player with a customer-first mindset.
